Update - We are still working with NL Customs on this issue.
We see that the communication sometimes delays more than 10 minutes.
For Transit/NCTS/DVA there is an emergency reference: 26ANW72 to be used in case you need to use the emergency procedure.
See: https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-ncts5-dva
This reference can be used for the coming 24 hours (till 8 October 9:15).
For DMS you need to contact the department "Aangifte behandeling" of NL Customs.
See: https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-dms
Oct 07, 2026 - 07:59 UTC
We see that the communication sometimes delays more than 10 minutes.
For Transit/NCTS/DVA there is an emergency reference: 26ANW72 to be used in case you need to use the emergency procedure.
See: https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-ncts5-dva
This reference can be used for the coming 24 hours (till 8 October 9:15).
For DMS you need to contact the department "Aangifte behandeling" of NL Customs.
See: https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-dms
Oct 07, 2026 - 07:59 UTC
Update - We occasionally experience delays in communication with NL Customs/HTG, resulting in messages taking longer than usual to be sent or responses taking longer to be received.
In all cases, communication is restored within a maximum of 10 minutes.
NL Customs is aware of the issue and is investigating it.
Oct 02, 2026 - 15:34 UTC
In all cases, communication is restored within a maximum of 10 minutes.
NL Customs is aware of the issue and is investigating it.
Oct 02, 2026 - 15:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 01, 2026 - 12:44 UTC
Oct 01, 2026 - 12:44 UTC
Update - We are continuing to investigate this issue.
Oct 01, 2026 - 12:05 UTC
Oct 01, 2026 - 12:05 UTC
Investigating - Some Scope customers report delays in the communication with NL Customs. We are in contact with NL Customs to find the cause.
Oct 01, 2026 - 11:25 UTC
Oct 01, 2026 - 11:25 UTC
Scope
Operational
Customs
Degraded Performance
🇦🇹 Austria
Operational
🇩🇪 Germany
Operational
🇳🇱 Dutch Customs (Link to Availability page of Dutch Customs)
Degraded Performance
🇳🇱 NVWA & PD
Degraded Performance
🇨🇭 Switzerland
Operational
🇺🇸 USA
Operational
Air Freight
Operational
Airline Messaging
Operational
EU RA/KC Database
Operational
Flight Schedule
Operational
cONEverter
Operational
🇳🇱 Cargonaut - CCS Amsterdam (Link to Status page Cargonaut)
Operational
Ocean Freight
Operational
Carrier Messaging
Operational
Ports of Bremen
Operational
Port of Hamburg
Operational
Portbase Rotterdam (Link to Status page of Portbase)
Operational
Vessel Schedule
Operational
Communication Links
Operational
E-mail from/to Scope
Operational
FTP/sFTP
Operational
Type B Messaging (SITA)
Operational
Support services
Operational
Documentation
Operational
Ticket system and service portal (HubSpot)
Operational
🇨🇭 CH service (general)
Operational
🇩🇪 DE service (general)
Operational
🇭🇰 HK service (general)
Operational
🇲🇽 MX service (general)
Operational
🇳🇱 NL service (general)
Operational
🇺🇸 US service (general)
Operational
Miscellaneous
Operational
Denied Party Screening
Operational
EU VAT ID Check (Self Monitoring of EU Commission)
Operational
Mexico Tax ID Blocklist
Operational
Printing from Scope
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Announcement of Access Migration for Your Scope Systems as Part of the Data Center Migration Oct 14, 2026 10:30-11:30 UTC
Dear Sir or Madam,
As part of our ongoing data center migration, we will be standardizing access to your Scope systems next week by moving them to our new data center infrastructure in Düsseldorf.
To facilitate this, we will migrate access to your Scope production system to the new infrastructure on Wednesday, October 14, 2026, between 10:30 UTC and 11:30 UTC.
During the migration, connection interruptions may occur, and the Scope server could be temporarily unavailable for a few minutes. While we will make every effort to avoid any disruption, we unfortunately cannot completely rule out brief outages.
We kindly ask you to closely monitor access to your systems after the migration window to ensure that all services are operating as expected. If we do not receive any feedback from you, we will assume that the systems are functioning properly.
Should you encounter any issues, please report them through the usual service and support channels.
We will investigate any reported problems immediately and work with you to find a solution.
Thank you in advance for your support and cooperation.
Posted on Oct 07, 2026 - 09:26 UTC
As part of our ongoing data center migration, we will be standardizing access to your Scope systems next week by moving them to our new data center infrastructure in Düsseldorf.
To facilitate this, we will migrate access to your Scope production system to the new infrastructure on Wednesday, October 14, 2026, between 10:30 UTC and 11:30 UTC.
During the migration, connection interruptions may occur, and the Scope server could be temporarily unavailable for a few minutes. While we will make every effort to avoid any disruption, we unfortunately cannot completely rule out brief outages.
We kindly ask you to closely monitor access to your systems after the migration window to ensure that all services are operating as expected. If we do not receive any feedback from you, we will assume that the systems are functioning properly.
Should you encounter any issues, please report them through the usual service and support channels.
We will investigate any reported problems immediately and work with you to find a solution.
Thank you in advance for your support and cooperation.
Posted on Oct 07, 2026 - 09:26 UTC