Delays in communication with NL Customs and NVWA
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 01, 2026 - 12:44 UTC
Update - We are continuing to investigate this issue.
Oct 01, 2026 - 12:05 UTC
Investigating - Some Scope customers report delays in the communication with NL Customs. We are in contact with NL Customs to find the cause.
Oct 01, 2026 - 11:25 UTC
Scope Operational
Customs Degraded Performance
🇦🇹 Austria Operational
🇩🇪 Germany Operational
🇳🇱 Dutch Customs (Link to Availability page of Dutch Customs) Degraded Performance
🇳🇱 NVWA & PD Degraded Performance
🇨🇭 Switzerland Operational
🇺🇸 USA Operational
Air Freight Operational
Airline Messaging Operational
EU RA/KC Database Operational
Flight Schedule Operational
cONEverter Operational
🇳🇱 Cargonaut - CCS Amsterdam (Link to Status page Cargonaut) Operational
Ocean Freight Operational
Carrier Messaging Operational
Ports of Bremen Operational
Port of Hamburg Operational
Portbase Rotterdam (Link to Status page of Portbase) Operational
Vessel Schedule Operational
Communication Links Operational
E-mail from/to Scope Operational
FTP/sFTP Operational
Type B Messaging (SITA) Operational
Support services Operational
Documentation Operational
Ticket system and service portal (HubSpot) Operational
🇨🇭 CH service (general) Operational
🇩🇪 DE service (general) Operational
🇭🇰 HK service (general) Operational
🇲🇽 MX service (general) Operational
🇳🇱 NL service (general) Operational
🇺🇸 US service (general) Operational
Miscellaneous Operational
Denied Party Screening Operational
EU VAT ID Check (Self Monitoring of EU Commission) Operational
Mexico Tax ID Blocklist Operational
Printing from Scope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 1, 2026

Maintenance work at German Customs
Completed - The scheduled maintenance has been completed.
Oct 1, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 05:00 UTC
Scheduled - German Customs has announced maintenance work from 01-10-2026 07:00 to 08:00 CET (05:00 to 06:00 UTC).
Affected procedures: ATLAS Einfuhr
Masterticket: INC000007482751
Affected departments: all
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html

additional Info from german customs:
*Die Nachrichteneinarbeitungen in Bezug auf Ergänzende Zollanmeldungen (Freier Verkehr und Aktive Veredelung - Nachrichtengruppen ZSG, ZSZ, AEZ), sowie Zolllageranmeldungen (Nachrichtengruppen LAE, LBA, LEZ, LUE, LVA, LVE, LVV, LBE, LUZ) werden bereits vor Beginn der Wartungsarbeiten deaktiviert. Somit ist mit längeren Wartezeiten bei den Antwortnachrichten für diese Nachrichtengruppen zu rechnen.
Sep 30, 06:36 UTC

Sep 30, 2026

No incidents reported.

Sep 29, 2026

Scope connection with NL Customs and NVWA
Completed - The scheduled maintenance has been completed.
Sep 29, 10:55 UTC
Verifying - The configuration has now been updated, and messages are flowing through the new VPN configuration. We are still verifying that everything is running smoothly.
Sep 29, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 10:00 UTC
Scheduled - During this maintenance, the connection between Scope, NL-Customs and NVWA will be reconfigured to use the new VPN and MTA.

During this period, you may experience delays in communication with NL Customs (DMS, NCTS, AES) and/or NVWA (Client PD, Client VWA). Any messages that are delayed during the maintenance will be processed once the maintenance has been completed.
Sep 23, 12:52 UTC
disruption at German Customs
Resolved - This incident has been resolved.
Sep 29, 08:19 UTC
Investigating - German Customs has announced disruption
Affected procedures: ATLAS Versand (NCTS)
Masterticket: INC000007481907
Affected departments: all
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html

Original Message from german customs:
****************************************



Guten Tag,

aktuell liegt eine Störung im Nachrichtenverkehr ATLAS Versand vor.
An der Störungsbehebung wird mit Hochdruck gearbeitet.
Die Masterticketnummer lautet: INC000007481907.
Bitte entschuldigen Sie die Unannehmlichkeiten.
Mit freundlichen Grüßen
i.A.
Ihr Applikationsbetrieb ATLAS und EMCS
_______________________________________________________

Referat IV A 3 Applikationsbetrieb Zoll
- Applikationsbetrieb ATLAS und EMCS -
Informationstechnikzentrum Bund (ITZBund)
Postanschrift: Postfach 301645, 53196 Bonn
Hausanschrift: Wilhelm-Fay-Str. 11, 65936 Frankfurt a.M.
Telefon: 0800 8007 5451
Internet: www.ITZBund.de
Sep 29, 06:08 UTC
Maintenance work at German Customs - WKS only
Completed - The scheduled maintenance has been completed.
Sep 29, 07:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 05:15 UTC
Scheduled - German Customs has announced maintenance work from 29-09-2026 07:15 to 09:15 CET (05:15 to 07:15 UTC).
Affected procedures: WKS
Masterticket: INC000007478880
Affected departments: all
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html
Sep 25, 09:37 UTC

Sep 28, 2026

Passar Durchfuhr Verzorgerungen / Passar Transit Delays
Resolved - This incident has been resolved.
Sep 28, 09:11 UTC
Investigating - Der Zoll hat Verzögerungen bei der Verarbeitung von Passar-Transitvorgängen in Passar angekündigt / The customs authorities have announced delays affecting Passar Transit in Passar
Sep 28, 06:20 UTC

Sep 27, 2026

No incidents reported.

Sep 26, 2026

Delays in communication with NL Customs
Resolved - This incident has been resolved.
Sep 26, 10:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 26, 10:04 UTC
Update - There is a technical communication issue between Riege Datacenter and NL Customs HTG.
We are currently working with NL Customs to find the cause of the issue.
Sep 26, 09:46 UTC
Investigating - Some Scope customers report delays in the communication with NL Customs. For the emergency procedure see our KB articles and the Emergency Reference for DVA: 26TIK85. Please contact the customs office for DMS.

https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-ncts5-dva
https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-dms
Sep 26, 09:06 UTC

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

Maintenance Notification – Network Infrastructure
Completed - The scheduled maintenance has been completed.
Sep 23, 12:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 07:00 UTC
Scheduled - Please be advised that scheduled maintenance on our network infrastructure will take place on 23 September 2026 from 07:00 UTC to 14:00 UTC.
Based on our current planning, we do not expect any interruption or degradation of services during this maintenance window.
Sep 23, 06:30 UTC
Issues with Scope
Resolved - This incident has been resolved.
Sep 23, 10:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 10:27 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 23, 10:13 UTC
Investigating - Some Scope customers are currently experiencing issues with Scope. You may experience intermittent connection interruptions. We are currently investigating the issue.
Sep 23, 09:59 UTC
Delays in processing NL Customs messages
Resolved - This incident has been resolved.
Sep 23, 08:37 UTC
Monitoring - We have identified and have taken care of the issue and we are now monitoring the results.
Sep 23, 08:27 UTC
Investigating - We are investigating the delayed processing of the messages received by NL Customs
Sep 23, 08:09 UTC
Maintenance work at German Customs (ATLAS Einfuhr only)
Completed - The scheduled maintenance has been completed.
Sep 23, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 05:00 UTC
Scheduled - German Customs has announced maintenance work from 23-09-2026 07:00 to 08:00 CET (05:00 to 06:00 UTC).
Affected procedures: Einfuhr
Masterticket: INC000007474983
Affected departments: all
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html
Sep 22, 10:30 UTC

Sep 22, 2026

Maintenance Notification – Network Infrastructure
Completed - The scheduled maintenance has been completed.
Sep 22, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 06:00 UTC
Scheduled - Please be advised that scheduled maintenance on our network infrastructure will take place on 22 September 2026 from 06:00 UTC to 13:00 UTC.
Based on our current planning, we do not expect any interruption or degradation of services during this maintenance window.
Sep 17, 10:06 UTC

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

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