All Systems Operational

Scope Operational
Customs Operational
🇦🇹 Austria Operational
🇩🇪 Germany Operational
🇳🇱 Dutch Customs (Link to Availability page of Dutch Customs) Operational
🇳🇱 NVWA & PD Operational
🇨🇭 Switzerland Operational
🇺🇸 USA Operational
Air Freight Operational
Airline Messaging Operational
EU RA/KC Database Operational
Flight Schedule Operational
cONEverter Operational
🇳🇱 Cargonaut - CCS Amsterdam (Link to Status page Cargonaut) Operational
Ocean Freight Operational
Carrier Messaging Operational
Ports of Bremen Operational
Port of Hamburg Operational
Portbase Rotterdam (Link to Status page of Portbase) Operational
Vessel Schedule Operational
Communication Links Operational
E-mail from/to Scope Operational
FTP/sFTP Operational
Type B Messaging (SITA) Operational
Support services Operational
Documentation Operational
Ticket system and service portal (HubSpot) Operational
🇨🇭 CH service (general) Operational
🇩🇪 DE service (general) Operational
🇭🇰 HK service (general) Operational
🇲🇽 MX service (general) Operational
🇳🇱 NL service (general) Operational
🇺🇸 US service (general) Operational
Miscellaneous Operational
Denied Party Screening Operational
EU VAT ID Check (Self Monitoring of EU Commission) Operational
Mexico Tax ID Blocklist Operational
Printing from Scope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance work at German Customs Jun 30, 2026 05:00-07:00 UTC

German Customs has announced maintenance work from 30-06-2026 07:00 to 09:00 CET
Affected procedures: ATLAS Einfuhr, ATLAS IMPOST
Masterticket: INC000007376213
Affected departments: all
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html
Posted on Jun 25, 2026 - 07:31 UTC

2026-07-01 Infrastructure Maintenance Jul 1, 2026 10:00-11:00 UTC

Infrastructure maintenance

On Wednesday, July 1, 2026, between 10:00 and 11:00 UTC (12:00 – 13:00 CEST), we will perform scheduled maintenance due to updates to Security Updates.

Affected components / Expected Impact: Communication Links Interruptions / Clearing Center
Posted on Jun 25, 2026 - 05:51 UTC
Jun 29, 2026

No incidents reported today.

Jun 28, 2026

No incidents reported.

Jun 27, 2026
202606-27 Infrastructure maintenance
Completed - The scheduled maintenance has been completed.
Jun 27, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 13:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 19, 13:40 UTC
Scheduled - Infrastructure maintenance

On Saturday, June 27, 2026, between 13:00 and 14:00 UTC (15:00 – 16:00 CEST), we will perform scheduled maintenance due to an internet connection failover test.

During this time, interruptions or degraded performance may affect this and other related services.

We will make every effort to minimize any impact and complete the work as quickly as possible.

A rollback procedure is in place should it become necessary.

Affected components / Expected Impact: Communication Links Interruptions
Jun 26, 13:00 UTC
Jun 26, 2026
Communication issues
Resolved - This incident has been resolved.
Jun 26, 18:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 26, 17:25 UTC
Identified - Our data center provider has identified the root cause of the issue and is working on a resolution. The performance degradation is expected to be fully resolved within the next 30–60 minutes. We will continue to provide updates as progress is made.
Jun 26, 16:54 UTC
Investigating - Some Scope customers are currently experiencing delays in the Communication area. We are actively investigating the issue and will provide updates as soon as more information becomes available.
Jun 26, 16:45 UTC
Jun 25, 2026

No incidents reported.

Jun 24, 2026
Delays in communication with Scope
Resolved - This incident has been resolved.
Jun 24, 13:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 24, 13:04 UTC
Update - We are continuing to investigate an issue affecting communication between Scope and third-party systems. Customers may experience failures or delays when sending or receiving data through external integrations. Our team is actively working to identify the root cause and restore normal functionality. We will provide another update as soon as more information becomes available.
Jun 24, 12:46 UTC
Update - We are continuing to investigate this issue.
Jun 24, 11:21 UTC
Update - We are continuing to investigate this issue.
Jun 24, 11:10 UTC
Update - We are continuing to investigate this issue.
Jun 24, 11:09 UTC
Investigating - Some Scope customers report delays in the communication Scope
We are investigating the issue.
Jun 24, 11:03 UTC
Communication degradation with German Customs
Resolved - This incident has been resolved.
Jun 24, 13:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 24, 13:12 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 24, 13:02 UTC
Investigating - Communication degradation with German Customs
Affected procedures: all
Masterticket: INC000007377494
Jun 24, 13:01 UTC
2026-06-24
Completed - The scheduled maintenance has been completed.
Jun 24, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 10:00 UTC
Scheduled - Infrastructure maintenance

On Wednesday, June 24, 2026, between 10:00 and 11:00 UTC (12:00 – 13:00 CEST), we will perform scheduled maintenance due to updates to Azure Express Route Services.

Affected components / Expected Impact: none
Jun 19, 13:32 UTC
2026-06-24 Printer problems, regular add label printers
Resolved - The problem with the printers has been fixed, and everything is working again.

Das Problem mit den Druckern ist gefixt und es läuft wie wieder wie gewohnt
Jun 24, 10:11 UTC
Monitoring - We're continuing to monitor the situation, but printing should be possible again.

Wir beobachten die Situation weiter, aber das Drucken sollte wieder möglich sein
Jun 24, 09:20 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 24, 08:41 UTC
Update - We are continuing to investigate this issue.
Jun 24, 08:23 UTC
Update - We are continuing to investigate this issue.
Jun 24, 08:20 UTC
Investigating - We are currently experiencing issues with our regular printers and label printing. We are working hard to resolve the problem.

Wir haben aktuell Probleme mit den regulären Druckern und Labeldrucken. Wir arbeiten mit Hochdruck an einer Lösung des Problems.
Jun 24, 08:19 UTC
Unscheduled downtime for some Scope servers
Resolved - This incident has been resolved.
Jun 24, 08:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 24, 07:45 UTC
Investigating - Some Scope customers are unable to use Scope because of an unscheduled downtime.

We are currently investigating the issue.
Jun 24, 07:35 UTC
Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026
Maintenance work at German Customs
Completed - The scheduled maintenance has been completed.
Jun 20, 21:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 12:00 UTC
Scheduled - German Customs has announced maintenance work from 20-06-2026 14:00 to 23:59 CET (12:00 to 21:59 UTC).
Affected procedures: all
Masterticket: INC000007358723
Affected departments: all
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html
Please also note the information provided by the german customs:
***********************
aufgrund der nachfolgend genannten Wartungsarbeiten ist der Nachrichtenverkehr im IT- Verfahren ATLAS Einfuhr, EAS, Versand (NCTS), IMPOST und Ausfuhr (AES) nicht möglich.

Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 20.06.2026 14:00 Uhr*
Ende Datum - Zeit: 20.06.2026 23:59 Uhr
Verfahren: ATLAS Einfuhr
Masterticket: INC000007358723
Dienststellen: alle
*Die Nachrichteneinarbeitungen in Bezug auf Ergänzende Zollanmeldungen (Freier Verkehr und Aktive Veredelung - Nachrichtengruppen ZSG, ZSZ, AEZ), sowie Zolllageranmeldungen (Nachrichtengruppen LAE, LBA, LEZ, LUE, LVA, LVE, LVV, LBE, LUZ) werden bereits ca. 3h vor Beginn der Wartungsarbeiten deaktiviert. Somit ist mit längeren Wartezeiten bei den Antwortnachrichten für diese Nachrichtengruppen zu rechnen.

Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 20.06.2026 14:00 Uhr
Ende Datum - Zeit: 20.06.2026 23:59 Uhr
Verfahren: ATLAS EAS
Masterticket: INC000007358723
Dienststellen: alle

Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 20.06.2026 14:00 Uhr
Ende Datum - Zeit: 20.06.2026 23:59 Uhr
Verfahren: ATLAS Versand (NCTS)
Masterticket: INC000007358723
Dienststellen: alle

Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 20.06.2026 14:00 Uhr*
Ende Datum - Zeit: 20.06.2026 23:59 Uhr
Verfahren: ATLAS Ausfuhr (AES)
Masterticket: INC000007358723
Dienststellen: alle
* Bitte beachten Sie, dass die Bearbeitung von besonders großen Teilnehmernachrichten (viele Positionen, viele Unterlagen, viele Packstücke, viele Beendigungsanteile etc.)
bereits 1h vor Beginn der Wartungsarbeiten deaktiviert wird. Somit ist mit längeren Wartezeiten bei den Antwortnachrichten zu rechnen.

Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 20.06.2026 14:00 Uhr
Ende Datum - Zeit: 20.06.2026 23:59 Uhr
Verfahren: ATLAS IMPOST
Masterticket: INC000007358723
Dienststellen: alle
Wir bitte um Ihr Verständnis.
*********************
Jun 10, 13:59 UTC
Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026
Delays in communication with NL Customs
Resolved - This incident has been resolved.
Jun 16, 08:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 07:48 UTC
Update - We are continuing to investigate this issue.
Jun 16, 07:44 UTC
Investigating - Some Scope customers report delays in the communication with NL Customs. We have reported this to the Dutch Customs helpdesk. We are investigating the issue.
Jun 16, 06:52 UTC
Jun 15, 2026
Zoll meldet Edec Verzorgerungen / Edec Delays
Resolved - This incident has been resolved.
Jun 15, 12:16 UTC
Update - We are continuing to investigate this issue.
Jun 15, 11:25 UTC
Investigating - Zoll meldet derzeit, dass Edec Mail Rückmeldungen stark verzögert sind. Das Notfallverfahren kann angewendet werden.

Customs reports that currently Edec email responses are significantly delayed. The emergency procedure can be applied.

https://www.bazg.admin.ch/de/systemverfuegbarkeit
Jun 15, 09:02 UTC
2026-06-15 Problems printing quotes
Resolved - This incident has been resolved.
Jun 15, 08:34 UTC
Monitoring - Die Carbon Care Berechnung scheint wieder zu klappen somit auch das Drucken.

The Carbon Care calculation seems to be working again, and so is the printing.
Jun 15, 08:07 UTC
Investigating - We are currently experiencing an increase in issues and error messages when printing quotes. We are working hard to resolve the problem.

Momentan kommt es verstärkt zu Problemen und Fehlermeldungen beim Druck von Offerten. Wir arbeiten mit Hochdruck an einer Lösung des Problems
Jun 15, 07:30 UTC
← Incident History Powered by Atlassian Statuspage