Maintenance work at German Customs
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 2026 - 12:00 UTC
Scheduled - German Customs has announced maintenance work from 20-06-2026 14:00 to 23:59 CET (12:00 to 21:59 UTC).
Affected procedures: all
Masterticket: INC000007358723
Affected departments: all
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html
Please also note the information provided by the german customs:
***********************
aufgrund der nachfolgend genannten Wartungsarbeiten ist der Nachrichtenverkehr im IT- Verfahren ATLAS Einfuhr, EAS, Versand (NCTS), IMPOST und Ausfuhr (AES) nicht möglich.

Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 20.06.2026 14:00 Uhr*
Ende Datum - Zeit: 20.06.2026 23:59 Uhr
Verfahren: ATLAS Einfuhr
Masterticket: INC000007358723
Dienststellen: alle
*Die Nachrichteneinarbeitungen in Bezug auf Ergänzende Zollanmeldungen (Freier Verkehr und Aktive Veredelung - Nachrichtengruppen ZSG, ZSZ, AEZ), sowie Zolllageranmeldungen (Nachrichtengruppen LAE, LBA, LEZ, LUE, LVA, LVE, LVV, LBE, LUZ) werden bereits ca. 3h vor Beginn der Wartungsarbeiten deaktiviert. Somit ist mit längeren Wartezeiten bei den Antwortnachrichten für diese Nachrichtengruppen zu rechnen.

Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 20.06.2026 14:00 Uhr
Ende Datum - Zeit: 20.06.2026 23:59 Uhr
Verfahren: ATLAS EAS
Masterticket: INC000007358723
Dienststellen: alle

Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 20.06.2026 14:00 Uhr
Ende Datum - Zeit: 20.06.2026 23:59 Uhr
Verfahren: ATLAS Versand (NCTS)
Masterticket: INC000007358723
Dienststellen: alle

Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 20.06.2026 14:00 Uhr*
Ende Datum - Zeit: 20.06.2026 23:59 Uhr
Verfahren: ATLAS Ausfuhr (AES)
Masterticket: INC000007358723
Dienststellen: alle
* Bitte beachten Sie, dass die Bearbeitung von besonders großen Teilnehmernachrichten (viele Positionen, viele Unterlagen, viele Packstücke, viele Beendigungsanteile etc.)
bereits 1h vor Beginn der Wartungsarbeiten deaktiviert wird. Somit ist mit längeren Wartezeiten bei den Antwortnachrichten zu rechnen.

Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 20.06.2026 14:00 Uhr
Ende Datum - Zeit: 20.06.2026 23:59 Uhr
Verfahren: ATLAS IMPOST
Masterticket: INC000007358723
Dienststellen: alle
Wir bitte um Ihr Verständnis.
*********************
Jun 20, 2026 12:00-21:59 UTC
Scope Operational
Customs Under Maintenance
🇦🇹 Austria Operational
🇩🇪 Germany Under Maintenance
🇳🇱 Dutch Customs (Link to Availability page of Dutch Customs) Operational
🇳🇱 NVWA & PD Operational
🇨🇭 Switzerland Operational
🇺🇸 USA Operational
Air Freight Operational
Airline Messaging Operational
EU RA/KC Database Operational
Flight Schedule Operational
cONEverter Operational
🇳🇱 Cargonaut - CCS Amsterdam (Link to Status page Cargonaut) Operational
Ocean Freight Operational
Carrier Messaging Operational
Ports of Bremen Operational
Port of Hamburg Operational
Portbase Rotterdam (Link to Status page of Portbase) Operational
Vessel Schedule Operational
Communication Links Operational
E-mail from/to Scope Operational
FTP/sFTP Operational
Type B Messaging (SITA) Operational
Support services Operational
Documentation Operational
Ticket system and service portal (HubSpot) Operational
🇨🇭 CH service (general) Operational
🇩🇪 DE service (general) Operational
🇭🇰 HK service (general) Operational
🇲🇽 MX service (general) Operational
🇳🇱 NL service (general) Operational
🇺🇸 US service (general) Operational
Miscellaneous Operational
Denied Party Screening Operational
EU VAT ID Check (Self Monitoring of EU Commission) Operational
Mexico Tax ID Blocklist Operational
Printing from Scope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

2026-06-24 Jun 24, 2026 10:00-11:00 UTC

Infrastructure maintenance

On Wednesday, June 24, 2026, between 10:00 and 11:00 UTC (12:00 – 13:00 CEST), we will perform scheduled maintenance due to updates to Azure Express Route Services.

Affected components / Expected Impact: none
Posted on Jun 19, 2026 - 13:32 UTC

202606-27 Infrastructure maintenance Jun 27, 2026 13:00-14:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jun 19, 2026 - 13:40 UTC
Scheduled - Infrastructure maintenance

On Saturday, June 27, 2026, between 13:00 and 14:00 UTC (15:00 – 16:00 CEST), we will perform scheduled maintenance due to an internet connection failover test.

During this time, interruptions or degraded performance may affect this and other related services.

We will make every effort to minimize any impact and complete the work as quickly as possible.

A rollback procedure is in place should it become necessary.

Affected components / Expected Impact: Communication Links Interruptions
Jun 26, 2026 - 13:00 UTC
Jun 20, 2026

Unresolved incident: Maintenance work at German Customs.

Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026
Delays in communication with NL Customs
Resolved - This incident has been resolved.
Jun 16, 08:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 07:48 UTC
Update - We are continuing to investigate this issue.
Jun 16, 07:44 UTC
Investigating - Some Scope customers report delays in the communication with NL Customs. We have reported this to the Dutch Customs helpdesk. We are investigating the issue.
Jun 16, 06:52 UTC
Jun 15, 2026
Zoll meldet Edec Verzorgerungen / Edec Delays
Resolved - This incident has been resolved.
Jun 15, 12:16 UTC
Update - We are continuing to investigate this issue.
Jun 15, 11:25 UTC
Investigating - Zoll meldet derzeit, dass Edec Mail Rückmeldungen stark verzögert sind. Das Notfallverfahren kann angewendet werden.

Customs reports that currently Edec email responses are significantly delayed. The emergency procedure can be applied.

https://www.bazg.admin.ch/de/systemverfuegbarkeit
Jun 15, 09:02 UTC
2026-06-15 Problems printing quotes
Resolved - This incident has been resolved.
Jun 15, 08:34 UTC
Monitoring - Die Carbon Care Berechnung scheint wieder zu klappen somit auch das Drucken.

The Carbon Care calculation seems to be working again, and so is the printing.
Jun 15, 08:07 UTC
Investigating - We are currently experiencing an increase in issues and error messages when printing quotes. We are working hard to resolve the problem.

Momentan kommt es verstärkt zu Problemen und Fehlermeldungen beim Druck von Offerten. Wir arbeiten mit Hochdruck an einer Lösung des Problems
Jun 15, 07:30 UTC
Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026
E-dec - Belege können nicht herunter geladen werden // E-dec - Documents cannot be downloaded.
Resolved - This incident has been resolved.
Jun 11, 15:10 UTC
Investigating - Die Belege können derzeit nicht via Chartera Output Login mit Zertifikat heruntergeladen werden. Es kann auf das Web GUI ausgewichen werden. https://www.edec.ezv.admin.ch/edecDocumentGui/

The documents cannot currently be downloaded via the Chartera Output Login using a certificate. As a workaround, you can use the web GUI instead

https://www.bazg.admin.ch/de/systemverfuegbarkeit
Jun 9, 13:06 UTC
Störunginfo: Passar Transportanmeldungen // Disruption Notice: Passar Transport Registration Submissions
Resolved - This incident has been resolved.
Jun 11, 15:09 UTC
Identified - E-dec - Die Antwortzeiten beim Mailservice sind verzögert. Das Notfallverfahren kann angewendet werden.
E-dec – Response times for the email service are currently delayed. The contingency procedure may be applied.
Jun 11, 11:36 UTC
Investigating - Zur Zeit bestehen Probleme beim Verarbeiten von Transportanmeldungen. Betroffen sind Transite und Exporte mit Passar sowie e-dec.
https://www.bazg.admin.ch/de/systemverfuegbarkeit

There are currently issues with the processing of transport registrations. Transit and export declarations submitted via Passar and e-dec are affected.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Jun 11, 07:53 UTC
2026-06-11 Problems with SFTP; Scope is occasionally temporarily unavailable
Resolved - This incident has been resolved.
Jun 11, 12:30 UTC
Monitoring - SFTP is working again, and the applications in SCOPE should be functioning normally once more. We are continuing to monitor the situation.

SFTP arbeitet wieder, die Anwendungen in SCOPE sollten wieder funktionieren. Wir beobachten dies weiterhin.
Jun 11, 11:07 UTC
Investigating - We are experiencing issues with SFTP; Scope is occasionally temporarily unavailable. We are working to restore a stable connection. We will keep you updated.

Wir haben aktuell Probleme mit dem SFTP, Scope ist dadurch immer mal wieder temporär nicht erreichbar. Wie arbeiten daran wieder eine stabile Verbindung herzustellen. Wir halten Sie auf dem Laufenden
Jun 11, 10:59 UTC
Jun 10, 2026

No incidents reported.

Jun 9, 2026
Scope unavailable for some customers
Resolved - This incident has been resolved.
Jun 9, 13:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 9, 13:18 UTC
Investigating - The Scope application is currently unavailable for some of our customers.
We are investigating the issue.
Jun 9, 12:54 UTC
Carbon Care Issues
Resolved - This incident has been resolved.
Jun 9, 09:11 UTC
Monitoring - After looging out and into SCOPE again printing of quotation should be possible now without further issues.

Nach Aus und wieder Einloggen in Scope ist der Druck von Offerten nach aktuellem Stand wieder möglich
Jun 9, 09:06 UTC
Identified - We checked on one of the affected systems and the API call to CarbonCare seems to work again now.Printing of quotations should now work again

Wir haben eines der betroffenen Systeme überprüft, und der API-Aufruf an CarbonCare scheint nun wieder zu funktionieren. Der Druck von Quotierungen sollte jetzt wieder funktionieren
Jun 9, 09:01 UTC
Investigating - We are currently experiencing issues with printing quotes via the external CarbonCare API. We are working hard to resolve the issue.

Aktuell gibt es Probleme beim Ausdruck von Offerten durch die externe CarbonCare API. Wir arbeiten mit Hochdruck daran das Problem zu beheben.
Jun 9, 08:23 UTC
Jun 8, 2026
Probleme beim Dokumentenbezug in EDEC & PASSAR / Problems with document retrieval in EDEC & PASSA
Resolved - This incident has been resolved.
Jun 8, 15:15 UTC
Investigating - Derzeit bestehen Probleme beim Bezug diverser Dokumente aus Chartera Output.

There are currently issues with retrieving various documents from the Chartera output.

https://www.bazg.admin.ch/de/systemverfuegbarkeit
Jun 8, 09:31 UTC
Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

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