Riege Software Status

All Systems Operational

Scope Operational

Customs Operational

🇦🇹 Austria Operational

🇩🇪 Germany Operational

🇳🇱 Dutch Customs (Link to Availability page of Dutch Customs) Operational

🇳🇱 NVWA & PD Operational

🇨🇭 Switzerland Operational

🇺🇸 USA Operational

Air Freight Operational

Airline Messaging Operational

EU RA/KC Database Operational

Flight Schedule Operational

cONEverter Operational

🇳🇱 Cargonaut - CCS Amsterdam (Link to Status page Cargonaut) Operational

Ocean Freight Operational

Carrier Messaging (Link to Status page of INTTRA) Operational

Ports of Bremen Operational

Port of Hamburg Operational

Portbase Rotterdam (Link to Status page of Portbase) Operational

Vessel Schedule Operational

Communication Links Operational

E-mail from/to Scope Operational

FTP/sFTP Operational

Type B Messaging (SITA) Operational

Support services Operational

Documentation Operational

Ticket system and service portal (HubSpot) Operational

🇨🇭 CH service (general) Operational

🇩🇪 DE service (general) Operational

🇭🇰 HK service (general) Operational

🇲🇽 MX service (general) Operational

🇳🇱 NL service (general) Operational

🇺🇸 US service (general) Operational

Miscellaneous Operational

Denied Party Screening Operational

EU VAT ID Check (Self Monitoring of EU Commission) Operational

Mexico Tax ID Blocklist Operational

Printing from Scope Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance work at German Customs Nov 23, 2024 11:00-23:00 UTC

German Customs has announced maintenance work from 23-11-2024 12:00 to 24:00 CET (11:00 to 23:00 UTC).
Affected procedures: all
Masterticket: INC000006296609
Affected departments: all
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html
Posted on Nov 18, 2024 - 13:36 UTC

Infrastructure maintenance Nov 26, 2024 20:00-21:00 UTC

We will perform maintenance work on our infrastructure on 2024-11-26 from 21:00 to 22:00 CET (20:00 to 21:00 UTC). We do not expect any issues.
Posted on Nov 11, 2024 - 09:10 UTC

Infrastructure maintenance Dec 1, 2024 02:00-04:30 UTC

Our Internet Service Provider will be conducting maintenance on one of our cloud connections on December 01, 2024, from 03:00 to 05:30 CET (02:00 to 04:30 UTC).

We expect a short connectivity disruption lasting up to 15 minutes. This interruption will impact the ability to print from Scope.
Posted on Nov 13, 2024 - 11:35 UTC

Past Incidents

Nov 21, 2024

No incidents reported today.

Nov 20, 2024

Infrastructure Security Updates

Completed - The scheduled maintenance has been completed.
Nov 20, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 19:00 UTC

Scheduled - We will perform maintenance work on our infrastructure on 2024-11-20 from 20:00 to 21:00 CET (19:00 to 20:00 UTC). We do not expect any issues.
Nov 20, 09:33 UTC

Nov 19, 2024

Zoll EDEC Probleme – Zurzeit keine oder nur verzögerte Rückmeldungen vom Zoll / Customs EDEC issues – Currently no or delayed responses from customs.

Resolved - This incident has been resolved.
Nov 19, 07:15 UTC

Update - BAZG - e-dec Produktion - Störungsinformation
Bern, 14.11.2024 - .

Aufgrund einer Netzwerkstörung ist E-Dec nicht erreichbar.
Das Notfallverfahren kann angewendet werden.
Von dieser Störung ist auch das Ticketsystem des Service Desk BAZG betroffen.

https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
---------------------------------------------------------------------------------------------------

BAZG - e-dec Production - Disruption Notice
Bern, 14.11.2024

Due to a network disruption, e-dec is currently unavailable.
The emergency procedure may be applied.
This disruption also affects the Service Desk BAZG ticketing system.

https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
Nov 14, 13:05 UTC

Investigating - Zurzeit keine oder nur verzögerte Rückmeldungen vom Zoll

Currently no or delayed responses from customs.
Nov 14, 09:10 UTC

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

Maintenance work at German Customs - Scope-Exit only!

Completed - The scheduled maintenance has been completed.
Nov 14, 05:35 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 04:00 UTC

Scheduled - German Customs has announced maintenance work from 14-11-2024 04:00 to 06:00 CET (05:00 to 07:00 UTC).
Affected procedures: AES with Scope-Exit only
Nov 13, 13:31 UTC

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

Scope unavailable for some customers

Resolved - This incident has been resolved.
Nov 11, 09:27 UTC

Monitoring - Scope is now operational again for all customers. Job processing might still be delayed. We are monitoring the situation.
Nov 11, 08:52 UTC

Investigating - The Scope application is currently unavailable for some of our customers. We are investigating the issue.
Nov 11, 08:25 UTC

Performance degradation with customs messaging

Resolved - This incident has been resolved.
Nov 11, 08:13 UTC

Investigating - Some customers report that there are problems when sending customs declarations from Scope.
We are currently working on identifying the problem.
Nov 11, 07:33 UTC

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.