All Systems Operational

Scope Operational
Customs Operational
🇦🇹 Austria Operational
🇩🇪 Germany Operational
🇳🇱 Dutch Customs (Link to Availability page of Dutch Customs) ? Operational
🇳🇱 NVWA & PD ? Operational
🇨🇭 Switzerland Operational
🇺🇸 USA Operational
Air Freight Operational
Airline Messaging Operational
EU RA/KC Database Operational
Flight Schedule Operational
cONEverter Operational
🇳🇱 Cargonaut - CCS Amsterdam (Link to Status page Cargonaut) ? Operational
Ocean Freight Operational
Carrier Messaging Operational
Ports of Bremen Operational
Port of Hamburg Operational
Portbase Rotterdam (Link to Status page of Portbase) ? Operational
Vessel Schedule Operational
Communication Links Operational
E-mail from/to Scope Operational
FTP/sFTP Operational
Type B Messaging (SITA) Operational
Support services Operational
Documentation ? Operational
Ticket system and service portal (HubSpot) Operational
🇨🇭 CH service (general) Operational
🇩🇪 DE service (general) Operational
🇭🇰 HK service (general) Operational
🇲🇽 MX service (general) Operational
🇳🇱 NL service (general) Operational
🇺🇸 US service (general) Operational
Miscellaneous Operational
Denied Party Screening Operational
EU VAT ID Check (Self Monitoring of EU Commission) Operational
Mexico Tax ID Blocklist Operational
Printing from Scope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance work at German Customs Nov 15, 2025 13:00-23:59 UTC

German Customs has announced maintenance work from 15-11-2025 14:00 to 23:59 CET (13:00 to 22:59 UTC).
Affected procedures: Einfuhr, EAS, AES, NCTS
Masterticket: INC000007119758
Affected departments: all
comment from german customs:
*******
Einfuhr:
Die Nachrichteneinarbeitungen in Bezug auf Ergänzende Zollanmeldungen (Freier Verkehr und Aktive Veredelung - Nachrichtengruppen ZSG, ZSZ, AEZ), sowie Zolllageranmeldungen (Nachrichtengruppen LAE, LBA, LEZ, LUE, LVA, LVE, LVV, LBE, LUZ) werden bereits ca. 3h vor Beginn der Wartungsarbeiten deaktiviert. Somit ist mit längeren Wartezeiten bei den Antwortnachrichten für diese Nachrichtengruppen zu rechnen.
*******
AES:
Bitte beachten Sie, dass die Bearbeitung von besonders großen Teilnehmernachrichten (viele Positionen, viele Unterlagen, viele Packstücke, viele Beendigungsanteile etc.)
bereits 1h vor Beginn der Wartungsarbeiten deaktiviert wird. Somit ist mit längeren Wartezeiten bei den Antwortnachrichten zu rechnen.
******

For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html
Posted on Nov 04, 2025 - 12:22 UTC
Nov 8, 2025

No incidents reported today.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025
Maintenance work at German Customs
Completed - The scheduled maintenance has been completed.
Nov 5, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 18:00 UTC
Scheduled - German Customs has announced maintenance work from 05-11-2025 19:00 to 24:00 CET (18:00 to 23:00 UTC).
Affected procedures:internationale Nachrichtenverkehr Ausfuhr, Versand und EAS
Masterticket: INC000007118143
Message from German Customs: aufgrund von Wartungsarbeiten am Mittwoch, den 05.11.2025 zwischen 19:00 Uhr und 23:59 Uhr ist der internationale Nachrichtenverkehr mit den ATLAS- IT- Verfahren Ausfuhr, Versand und EAS nicht möglich.

Die Teilnehmer-Kommunikation ist nicht betroffen, sondern nur der mitgliedstaatenübergreifende Austausch von Nachrichten. Somit kann es bei Ausfuhr, Versand und EAS bei Vorgängen aus anderen Mitgliedstaaten
zu Verzögerungen kommen.

For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html
Nov 3, 10:22 UTC
Nov 4, 2025

No incidents reported.

Nov 3, 2025
NL Customs exchange rate not automatically updated
Resolved - The NL Customs Exchange rate was not automatically updated anymore. Root cause was found and fixed.
Nov 3, 07:30 UTC
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025
Flight schedule unavailable
Resolved - The flight schedule was unavailable. Root cause was found and fixed.
Oct 31, 13:30 UTC
Oct 30, 2025
Performance degradation at German Customs ATLAS NCTS
Resolved - This incident has been resolved.
Oct 30, 15:47 UTC
Investigating - German Customs has reported performance degradation.
Affected procedures: ATLAS NCTS
Masterticket: INC000000083055
Oct 30, 15:39 UTC
Issues with Azure Services - Scope.riege.com / Scope.riege.cloud are not available
Resolved - This incident has been resolved.
Oct 30, 06:19 UTC
Monitoring - All components currently appear to be functioning as expected.
Please note, that we cannot guarantee continued stability throughout the night.
Oct 29, 21:02 UTC
Identified - This Incident is still under investigation by Microsoft.
You can stay up to date on the Azure status page: https://azure.status.microsoft/en-gb/status
Oct 29, 19:12 UTC
Investigating - As Azure Portal informed via https://azure.status.microsoft/de-de/status

Customers may experience issues accessing the Azure Portal. Riege Software cannot do anything about this.

All customers who are using Entra ID for login are affected.
Oct 29, 17:02 UTC
Communication disruptions ATLAS EAS (A-SumA) at German Customs
Resolved - This incident has been resolved.
Oct 30, 06:19 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 29, 15:42 UTC
Investigating - German Customs has announced Communication disruptions
Affected procedures: EAS (A-SumA)
Masterticket: INC000007115223
Affected departments: all
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html
Oct 29, 15:42 UTC
Oct 29, 2025
Communication disruptions ATLAS Versand und ATLAS Ausfuhr at German Customs
Resolved - This incident has been resolved.
Oct 29, 12:32 UTC
Investigating - German Customs has Communication disruptions.
Affected procedures: ATLAS Versand und ATLAS Ausfuhr
Masterticket: INC000007113140
Affected departments: all
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html

11:21 h am:
Guten Tag,

derzeit kommt es im IT- Verfahren ATLAS Versand und ATLAS Ausfuhr zu Störungen im Nachrichtenverkehr.

Die Masterticketnummer lautet: INC000007113140.

An der Behebung der Störung wird mit Hochdruck gearbeitet.
Wir informieren Sie, sobald die Probleme behoben sind.

Wir bitten um Ihr Verständnis.

Bitte wenden Sie sich bei Fragen oder Problemen an unseren Servicedesk.
Tel.: 0800 8007 5451
E-Mail: servicedesk@ITZBund.de
Oct 29, 07:18 UTC
Issues with ATLAS NCTS
Resolved - This incident has been resolved.
Oct 29, 11:45 UTC
Update - We have just received the following message from ITZ Bund:
The specialist colleagues are working on the issue.
Oct 29, 01:20 UTC
Update - If necessary, the emergency procedure may be used for dispatch declarations.
ITZ Bund have provided the following master ticket number:
INC000007113162
Oct 29, 00:37 UTC
Investigating - We are currently experiencing issues with observed as incorrect error messages from German customs in ATLAS NCTS.
These affect arrival notifications and dispatch declarations.
A support ticket has already been opened with the customs service desk, and we are awaiting their response.
We will provide updates as soon as more information becomes available.
Oct 29, 00:29 UTC
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

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