Störunginfo: Passar Transportanmeldungen // Disruption Notice: Passar Transport Registration Submissions
Investigating - Zur Zeit bestehen Probleme beim Verarbeiten von Transportanmeldungen. Betroffen sind Transite und Exporte mit Passar sowie e-dec.
https://www.bazg.admin.ch/de/systemverfuegbarkeit

There are currently issues with the processing of transport registrations. Transit and export declarations submitted via Passar and e-dec are affected.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Jun 11, 2026 - 07:53 UTC
E-dec - Belege können nicht herunter geladen werden // E-dec - Documents cannot be downloaded.
Investigating - Die Belege können derzeit nicht via Chartera Output Login mit Zertifikat heruntergeladen werden. Es kann auf das Web GUI ausgewichen werden. https://www.edec.ezv.admin.ch/edecDocumentGui/

The documents cannot currently be downloaded via the Chartera Output Login using a certificate. As a workaround, you can use the web GUI instead

https://www.bazg.admin.ch/de/systemverfuegbarkeit
Jun 09, 2026 - 13:06 UTC
Scope Operational
Customs Degraded Performance
🇦🇹 Austria Operational
🇩🇪 Germany Operational
🇳🇱 Dutch Customs (Link to Availability page of Dutch Customs) Operational
🇳🇱 NVWA & PD Operational
🇨🇭 Switzerland Degraded Performance
🇺🇸 USA Operational
Air Freight Operational
Airline Messaging Operational
EU RA/KC Database Operational
Flight Schedule Operational
cONEverter Operational
🇳🇱 Cargonaut - CCS Amsterdam (Link to Status page Cargonaut) Operational
Ocean Freight Operational
Carrier Messaging Operational
Ports of Bremen Operational
Port of Hamburg Operational
Portbase Rotterdam (Link to Status page of Portbase) Operational
Vessel Schedule Operational
Communication Links Operational
E-mail from/to Scope Operational
FTP/sFTP Operational
Type B Messaging (SITA) Operational
Support services Operational
Documentation Operational
Ticket system and service portal (HubSpot) Operational
🇨🇭 CH service (general) Operational
🇩🇪 DE service (general) Operational
🇭🇰 HK service (general) Operational
🇲🇽 MX service (general) Operational
🇳🇱 NL service (general) Operational
🇺🇸 US service (general) Operational
Miscellaneous Operational
Denied Party Screening Operational
EU VAT ID Check (Self Monitoring of EU Commission) Operational
Mexico Tax ID Blocklist Operational
Printing from Scope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance work at German Customs Jun 20, 2026 12:00-21:59 UTC

German Customs has announced maintenance work from 20-06-2026 14:00 to 23:59 CET (12:00 to 21:59 UTC).
Affected procedures: all
Masterticket: INC000007358723
Affected departments: all
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html
Please also note the information provided by the german customs:
***********************
aufgrund der nachfolgend genannten Wartungsarbeiten ist der Nachrichtenverkehr im IT- Verfahren ATLAS Einfuhr, EAS, Versand (NCTS), IMPOST und Ausfuhr (AES) nicht möglich.

Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 20.06.2026 14:00 Uhr*
Ende Datum - Zeit: 20.06.2026 23:59 Uhr
Verfahren: ATLAS Einfuhr
Masterticket: INC000007358723
Dienststellen: alle
*Die Nachrichteneinarbeitungen in Bezug auf Ergänzende Zollanmeldungen (Freier Verkehr und Aktive Veredelung - Nachrichtengruppen ZSG, ZSZ, AEZ), sowie Zolllageranmeldungen (Nachrichtengruppen LAE, LBA, LEZ, LUE, LVA, LVE, LVV, LBE, LUZ) werden bereits ca. 3h vor Beginn der Wartungsarbeiten deaktiviert. Somit ist mit längeren Wartezeiten bei den Antwortnachrichten für diese Nachrichtengruppen zu rechnen.

Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 20.06.2026 14:00 Uhr
Ende Datum - Zeit: 20.06.2026 23:59 Uhr
Verfahren: ATLAS EAS
Masterticket: INC000007358723
Dienststellen: alle

Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 20.06.2026 14:00 Uhr
Ende Datum - Zeit: 20.06.2026 23:59 Uhr
Verfahren: ATLAS Versand (NCTS)
Masterticket: INC000007358723
Dienststellen: alle

Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 20.06.2026 14:00 Uhr*
Ende Datum - Zeit: 20.06.2026 23:59 Uhr
Verfahren: ATLAS Ausfuhr (AES)
Masterticket: INC000007358723
Dienststellen: alle
* Bitte beachten Sie, dass die Bearbeitung von besonders großen Teilnehmernachrichten (viele Positionen, viele Unterlagen, viele Packstücke, viele Beendigungsanteile etc.)
bereits 1h vor Beginn der Wartungsarbeiten deaktiviert wird. Somit ist mit längeren Wartezeiten bei den Antwortnachrichten zu rechnen.

Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 20.06.2026 14:00 Uhr
Ende Datum - Zeit: 20.06.2026 23:59 Uhr
Verfahren: ATLAS IMPOST
Masterticket: INC000007358723
Dienststellen: alle
Wir bitte um Ihr Verständnis.
*********************
Posted on Jun 10, 2026 - 13:59 UTC
Jun 11, 2026

Unresolved incident: Störunginfo: Passar Transportanmeldungen // Disruption Notice: Passar Transport Registration Submissions.

Jun 10, 2026

No incidents reported.

Jun 9, 2026
Scope unavailable for some customers
Resolved - This incident has been resolved.
Jun 9, 13:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 9, 13:18 UTC
Investigating - The Scope application is currently unavailable for some of our customers.
We are investigating the issue.
Jun 9, 12:54 UTC
Carbon Care Issues
Resolved - This incident has been resolved.
Jun 9, 09:11 UTC
Monitoring - After looging out and into SCOPE again printing of quotation should be possible now without further issues.

Nach Aus und wieder Einloggen in Scope ist der Druck von Offerten nach aktuellem Stand wieder möglich
Jun 9, 09:06 UTC
Identified - We checked on one of the affected systems and the API call to CarbonCare seems to work again now.Printing of quotations should now work again

Wir haben eines der betroffenen Systeme überprüft, und der API-Aufruf an CarbonCare scheint nun wieder zu funktionieren. Der Druck von Quotierungen sollte jetzt wieder funktionieren
Jun 9, 09:01 UTC
Investigating - We are currently experiencing issues with printing quotes via the external CarbonCare API. We are working hard to resolve the issue.

Aktuell gibt es Probleme beim Ausdruck von Offerten durch die externe CarbonCare API. Wir arbeiten mit Hochdruck daran das Problem zu beheben.
Jun 9, 08:23 UTC
Jun 8, 2026
Probleme beim Dokumentenbezug in EDEC & PASSAR / Problems with document retrieval in EDEC & PASSA
Resolved - This incident has been resolved.
Jun 8, 15:15 UTC
Investigating - Derzeit bestehen Probleme beim Bezug diverser Dokumente aus Chartera Output.

There are currently issues with retrieving various documents from the Chartera output.

https://www.bazg.admin.ch/de/systemverfuegbarkeit
Jun 8, 09:31 UTC
Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026
Communication issues from/to Scope
Resolved - This incident has been resolved.
Jun 5, 12:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 5, 12:06 UTC
Investigating - We've received messages that communication from / to Scope is not working.
We are investigating the issue.
Jun 5, 12:00 UTC
Jun 4, 2026
Issues with sending FWB/FHL
Resolved - This incident has been resolved.
Jun 4, 13:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 4, 13:42 UTC
Investigating - FWB/FHL messages are not being sent from Scope.
We are actively investigating the cause of this issue.
Jun 4, 13:11 UTC
Jun 3, 2026
Infrastructure maintenance
Completed - The scheduled maintenance has been completed.
Jun 3, 11:30 UTC
Verifying - The maintenance work has been successfully completed. We are continuing to monitor the systems closely and are making ongoing optimizations as needed.
Jun 3, 11:25 UTC
Update - All services are operational again. We are currently experiencing minor performance degradation and are working to optimize system performance.
We will continue to monitor the situation closely and provide updates as needed.
Jun 3, 11:14 UTC
Update - The maintenance work is largely completed, and Scope is operational again. However, we are extending the maintenance window until 11:30 UTC to fully restore the remaining affected services.
We will continue to monitor system stability and provide further updates as needed.
Jun 3, 10:56 UTC
Update - We are pleased to inform you that FTP and EDIfly are now operational again.
We are continuing to monitor their stability closely. The issue affecting Scope Exit is still under investigation, and our team is working to fully restore functionality as quickly as possible.
Jun 3, 10:50 UTC
Update - We are still experiencing communication issues with services like: FTP, EDIfly, and Scope Exit.
Our team is actively investigating the issue and working on restoring full functionality as quickly as possible.
Jun 3, 10:43 UTC
Update - The maintenance has entered an advanced stage. Most internal systems are now operational again, including Scope systems. However, we are currently investigating a communication issue in the EDI area and are performing validation checks to ensure all services are functioning as expected.
Jun 3, 10:31 UTC
Update - The maintenance is proceeding according to plan. Systems are being brought back online in a controlled manner, and we are continuing to monitor service availability and stability.
Jun 3, 10:21 UTC
Update - The maintenance activities are progressing as planned. Customers will experience connectivity interruptions while the changes are being implemented.
Jun 3, 10:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 10:00 UTC
Scheduled - On Wednesday, June 3, 2026, between 10:00 and 11:00 UTC (12:00–13:00 CEST), we will perform scheduled maintenance due to a firewall migration.

During this time, interruptions or degraded performance may affect this and other related services. We will make every effort to minimize any impact and complete the work as quickly as possible.

A rollback procedure is in place should it become necessary.
We will provide updates every 10 minutes throughout the maintenance window and notify you immediately once the work has been completed.
Jun 1, 09:24 UTC
Jun 2, 2026
Issues with Scope
Resolved - This incident has been resolved.
Jun 2, 19:20 UTC
Update - We are continuing to investigate this issue.
Jun 2, 17:48 UTC
Update - We are continuing to investigate this issue.
Jun 2, 15:48 UTC
Investigating - We are currently investigating this issue.
Jun 2, 14:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 2, 13:15 UTC
Update - We are continuing to investigate this issue.
Jun 2, 13:08 UTC
Investigating - Some Scope customers report issues with Scope. You may experience problems connecting to Scope. We are currently investigating the issue.
Jun 2, 13:08 UTC
Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

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