All Systems Operational

Scope Operational
Customs Operational
🇦🇹 Austria Operational
🇩🇪 Germany Operational
🇳🇱 Dutch Customs (Link to Availability page of Dutch Customs) Operational
🇳🇱 NVWA & PD Operational
🇨🇭 Switzerland Operational
🇺🇸 USA Operational
Air Freight Operational
Airline Messaging Operational
EU RA/KC Database Operational
Flight Schedule Operational
cONEverter Operational
🇳🇱 Cargonaut - CCS Amsterdam (Link to Status page Cargonaut) Operational
Ocean Freight Operational
Carrier Messaging Operational
Ports of Bremen Operational
Port of Hamburg Operational
Portbase Rotterdam (Link to Status page of Portbase) Operational
Vessel Schedule Operational
Communication Links Operational
E-mail from/to Scope Operational
FTP/sFTP Operational
Type B Messaging (SITA) Operational
Support services Operational
Documentation Operational
Ticket system and service portal (HubSpot) Operational
🇨🇭 CH service (general) Operational
🇩🇪 DE service (general) Operational
🇭🇰 HK service (general) Operational
🇲🇽 MX service (general) Operational
🇳🇱 NL service (general) Operational
🇺🇸 US service (general) Operational
Miscellaneous Operational
Denied Party Screening Operational
EU VAT ID Check (Self Monitoring of EU Commission) Operational
Mexico Tax ID Blocklist Operational
Printing from Scope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

2026-07-15 Infrastructure maintenance Jul 15, 2026 10:00-11:00 UTC

On Wednesday, July 15, 2026, between 10:00 and 11:00 UTC (12:00 – 13:00 CEST), we will perform scheduled maintenance due to updates to Azure Express Route Services.
Posted on Jul 09, 2026 - 12:44 UTC
Jul 11, 2026

No incidents reported today.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026
2026-07-08 Infrastructure maintenance
Completed - The scheduled maintenance has been completed.
Jul 8, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 10:00 UTC
Scheduled - On Wednesday, July 8, 2026, between 10:00 and 11:00 UTC (12:00 – 13:00 CEST), we will perform scheduled maintenance due to updates to Azure Express Route Services.
Jun 30, 11:30 UTC
2026-07-08 Technical Issue with AES Customs Module
Resolved - This incident has been resolved. ATLAS AES and MCTS und EAS/WSK are working properly agan
Jul 8, 06:51 UTC
Monitoring - The Lucene rebuild was successful and the affected customs applications can be restarted in SCOPE. We are still monitoring the situation, but expect it to stabilise and for the applications to be fully operational again.
Jul 8, 06:39 UTC
Identified - There appears to have been a problem with the Lucene index for AES, EAS and NCTS. The scripts are now running slowly again and Scope can be started. We are currently running a rebuild.
Jul 8, 06:30 UTC
Investigating - At present, the AES application cannot be opened in the customs module. This does not appear to be a user-specific issue, but rather a technical problem. We are working out to resolve the issue so that you can use AES with its usual functionality.
Jul 8, 06:05 UTC
Jul 7, 2026
Issues with Scope Hub
Resolved - The fix has been rolled out and confirmed to be working.
Jul 7, 15:44 UTC
Monitoring - The fix for the issue is confirmed to be working and is currently being rolled out to all regions.
Jul 7, 15:41 UTC
Identified - We are working on a solution for the issue.
Jul 7, 15:14 UTC
Investigating - We are currently investigating an issue with Scope Hub. The page is only accessible in a limited set of languages (English, German). International users might be presented with a "page not found" message, because translations into other languages have been removed from the application. As a workaround, please use https://scope.riege.com/en/index.html until further notice.
Jul 7, 15:06 UTC
Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026
EDEC performance issues // EDEC Performanceprobleme
Resolved - This incident has been resolved.
Jul 2, 09:10 UTC
Update - We are continuing to monitor for any further issues.
Jul 2, 09:10 UTC
Monitoring - BAZG has reported Edec performance issues
For further information, please contact the BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

Das BAZG hat Edec Performanceprobleme gemeldet
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
Jul 2, 06:10 UTC
Jul 1, 2026
2026-07-01 Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Jul 1, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 10:00 UTC
Scheduled - On Wednesday, July 1, 2026, between 10:00 and 11:00 UTC (12:00 – 13:00 CEST), we will perform scheduled maintenance due to security updates.

Affected components / Expected Impact: Communication Links Interruptions / Clearing Center
Jun 25, 05:51 UTC
EDEC performance issues // EDEC Performanceprobleme
Resolved - This incident has been resolved.
Jul 1, 08:23 UTC
Update - We are continuing to work on a fix for this issue.
Jul 1, 08:23 UTC
Identified - BAZG has reported EDEC performance issues
For further information, please contact the BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

Das BAZG hat EDEC Performanceprobleme gemeldet
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
Jun 30, 13:18 UTC
Jun 30, 2026
Communication issues
Resolved - Some Scope customers reported delays in the communication with E-mail from/to Scope.
Jun 30, 07:30 UTC
Maintenance work at German Customs
Completed - The scheduled maintenance has been completed.
Jun 30, 06:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 05:00 UTC
Scheduled - German Customs has announced maintenance work from 30-06-2026 07:00 to 09:00 CET
Affected procedures: ATLAS Einfuhr, ATLAS IMPOST
Masterticket: INC000007376213
Affected departments: all
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html
Jun 25, 07:31 UTC
Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026
202606-27 Infrastructure maintenance
Completed - The scheduled maintenance has been completed.
Jun 27, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 13:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 19, 13:40 UTC
Scheduled - Infrastructure maintenance

On Saturday, June 27, 2026, between 13:00 and 14:00 UTC (15:00 – 16:00 CEST), we will perform scheduled maintenance due to an internet connection failover test.

During this time, interruptions or degraded performance may affect this and other related services.

We will make every effort to minimize any impact and complete the work as quickly as possible.

A rollback procedure is in place should it become necessary.

Affected components / Expected Impact: Communication Links Interruptions
Jun 26, 13:00 UTC
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