All Systems Operational

Scope Operational
Customs Operational
🇦🇹 Austria Operational
🇩🇪 Germany Operational
🇳🇱 Dutch Customs (Link to Availability page of Dutch Customs) Operational
🇳🇱 NVWA & PD Operational
🇨🇭 Switzerland Operational
🇺🇸 USA Operational
Air Freight Operational
Airline Messaging Operational
EU RA/KC Database Operational
Flight Schedule Operational
cONEverter Operational
🇳🇱 Cargonaut - CCS Amsterdam (Link to Status page Cargonaut) Operational
Ocean Freight Operational
Carrier Messaging Operational
Ports of Bremen Operational
Port of Hamburg Operational
Portbase Rotterdam (Link to Status page of Portbase) Operational
Vessel Schedule Operational
Communication Links Operational
E-mail from/to Scope Operational
FTP/sFTP Operational
Type B Messaging (SITA) Operational
Support services Operational
Documentation Operational
Ticket system and service portal (HubSpot) Operational
🇨🇭 CH service (general) Operational
🇩🇪 DE service (general) Operational
🇭🇰 HK service (general) Operational
🇲🇽 MX service (general) Operational
🇳🇱 NL service (general) Operational
🇺🇸 US service (general) Operational
Miscellaneous Operational
Denied Party Screening Operational
EU VAT ID Check (Self Monitoring of EU Commission) Operational
Mexico Tax ID Blocklist Operational
Printing from Scope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 27, 2026

No incidents reported today.

Mar 26, 2026

No incidents reported.

Mar 25, 2026
Maintenance affecting the Scope Live Log in Process for Entra ID Users
Completed - The scheduled maintenance has been completed.
Mar 25, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 10:00 UTC
Scheduled - we would like to inform you about an upcoming maintenance window affecting the live environment of the Scope Hub.

Scheduled Migration
Wednesday, March 25 at 11:00 CET (10:00 UTC)

Expected downtime: 2 hours

During this time, the live environment at https://scope.riege.com will be temporarily unavailable due to the infrastructure migration.

Temporary Login Alternative
A fallback login page is already available and can be used during the downtime:

https://scope-fallback.riege.com

Your access and data will remain secure throughout the process.
Why this migration is happening?
We are moving to a more modern and resilient infrastructure to improve stability, performance, and long-term scalability of the Scope platform.
We appreciate your understanding and will notify you once the migration has been completed successfully.
If you have any questions, please feel free to contact us via service@riege.com or by replying to this email.
Mar 13, 13:06 UTC
Performance degradation at German Customs
Resolved - This incident has been resolved.
Mar 25, 07:12 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 24, 12:20 UTC
Investigating - There are network and communication issues on the customs side;
Customs is working on a solution.
Customs has published the following ticket number: INC000007274325
Mar 24, 11:57 UTC
Mar 24, 2026
Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026
New Test Environment for Entra-ID User, previous test URL will be decommissioned
Completed - The scheduled maintenance has been completed.
Mar 18, 11:05 UTC
Scheduled - We would like to inform you that our test environment has been successfully migrated to new infrastructure.

The new test instance is available immediately at: https://scope-staging.riege.com

The previous test URL https://scope.riege.cloud will be decommissioned on Wednesday, March 18 at 12:00 CET (11:00 UTC).

Please update bookmarks, integration settings, or automated test workflows accordingly.
If you have any questions, please feel free to contact us via service@riege.com or by replying to this email.
Thank you for your trust and loyalty!
Your Scope Service Team
Mar 13, 13:02 UTC
Scope unavailable for some customers
Resolved - This incident has been resolved.
Mar 18, 10:10 UTC
Monitoring - We have thoroughly investigated the issue and were unable to identify any problems on our side. Based on our analysis, the incident appears to be related to a disruption involving a major internet service provider.
Please note that no changes or actions were taken on our end that could have resolved the issue. Service recovery seems to have occurred independently of our systems.
Mar 18, 09:37 UTC
Investigating - The Scope application is currently unavailable for some of our customers.
We are investigating the issue.
Mar 18, 08:50 UTC
Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage