All Systems Operational
Scope Operational
Customs Operational
🇦🇹 Austria Operational
🇩🇪 Germany Operational
🇳🇱 Dutch Customs (Link to Availability page of Dutch Customs) ? Operational
🇳🇱 NVWA & PD ? Operational
🇨🇭 Switzerland Operational
🇺🇸 USA Operational
Air Freight Operational
Airline Messaging Operational
EU RA/KC Database Operational
Flight Schedule Operational
cONEverter Operational
🇳🇱 Cargonaut - CCS Amsterdam (Link to Status page Cargonaut) ? Operational
Ocean Freight Operational
Carrier Messaging Operational
Ports of Bremen Operational
Port of Hamburg Operational
Portbase Rotterdam (Link to Status page Portbase) ? Operational
Vessel Schedule Operational
Communication Links Operational
E-mail from/to Scope Operational
FTP/sFTP Operational
Type B Messaging (SITA) Operational
Support services Operational
Documentation ? Operational
Ticket system and service portal (HubSpot) Operational
🇨🇭 CH service (general) Operational
🇩🇪 DE service (general) Operational
🇭🇰 HK service (general) Operational
🇲🇽 MX service (general) Operational
🇳🇱 NL service (general) Operational
🇺🇸 US service (general) Operational
Miscellaneous Operational
Denied Party Screening Operational
EU VAT ID Check (Self Monitoring of EU Commission) Operational
Mexico Tax ID Blocklist Operational
Printing from Scope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 19, 2024

No incidents reported today.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024
Scope login unavailable
Resolved - This incident has been resolved.
Apr 15, 11:08 UTC
Monitoring - The issue has been resolved and we are continuing to monitor the services.
Apr 15, 11:06 UTC
Identified - The issue has been identified and we are currently working on a solution.
Apr 15, 10:55 UTC
Investigating - We are currently investigating an issue with Scope login.
Apr 15, 09:47 UTC
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Scope unavailable for some customers
Resolved - This incident has been resolved.
Apr 12, 06:58 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 12, 06:54 UTC
Update - We are continuing to investigate this issue.
Apr 12, 06:43 UTC
Investigating - The Scope application is currently unavailable for some of our customers. We are investigating the issue.
Apr 12, 06:19 UTC
Delays in communication with NL Customs
Resolved - This incident has been resolved.
Apr 12, 06:16 UTC
Update - Link naar de melding van de Douane: https://nh.douane.nl/status-berichten/invoeren-in-de-eu-uitvoeren-uit-de-eu-en-opslag-dms-is-beperkt-beschikbaar-15/
Apr 9, 09:26 UTC
Monitoring - Some Scope customers report delays in the communication with NL Customs. We have reported this to the Dutch Customs helpdesk. They are investigating the issue.
Apr 9, 09:01 UTC
Apr 11, 2024
Performance problems with the E-Dec Production application
Resolved - This incident has been resolved.
Apr 11, 08:28 UTC
Investigating - There are currently performance problems with the E-Dec Production application:
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
Apr 11, 06:38 UTC
Apr 10, 2024
Passar aktuelle Probleme
Resolved - This incident has been resolved.
Apr 10, 06:08 UTC
Identified - Leider können zur Zeit aus Scope keine Wareanmeldung Durchfuhr, Warenanmeldung Nationale Durchfuhr sowie nicht konforme Inventarisierungsergebnisse mit Tarifnummern an den Zoll übertragen werden.
Der Fehler ist uns bekannt und wir arbeiten mit Hochdruck an der Behebung. Ein Server Update wird dafür nötig sein.

English:
Unfortunately, no goods declaration transit, goods declaration national transit and non-compliant inventory results with tariff numbers can currently be transmitted to customs from Scope.
We are aware of the error and are working hard to rectify it. A server update will be necessary for this.
Apr 8, 09:49 UTC
Apr 9, 2024
Performance degradation at German Customs
Resolved - This incident has been resolved.
Apr 9, 13:32 UTC
Investigating - German Customs has reported performance degradation.
Affected procedures: Import
Customs offices: 2150, 2151, 2651, 2900, 2906, 3000, 3002, 3358, 3450, 3453, 3956, 4850, 4900, 4906, 4930, 5056, 5203, 5300, 5330, 5350, 5355, 5550, 5850, 5857, 5858, 5880, 6200, 6206, 6207, 6302, 6333, 6502, 6504, 7053, 7054, 7424, 7500, 7504, 7553, 7554, 7755, 8000, 8004, 8300, 8303, 8304, 8605, 8850, 8851, 9303, 9304, 9305, 9450, 9452, 9453, 9550, 9551, 9552, 9554
Masterticket: INC000005771752
Apr 9, 11:42 UTC
Apr 8, 2024
Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage