All Systems Operational

Scope Operational
Customs Operational
🇦🇹 Austria Operational
🇩🇪 Germany Operational
🇳🇱 Dutch Customs (Link to Availability page of Dutch Customs) ? Operational
🇳🇱 NVWA & PD ? Operational
🇨🇭 Switzerland Operational
🇺🇸 USA Operational
Air Freight Operational
Airline Messaging Operational
EU RA/KC Database Operational
Flight Schedule Operational
cONEverter Operational
🇳🇱 Cargonaut - CCS Amsterdam (Link to Status page Cargonaut) ? Operational
Ocean Freight Operational
Carrier Messaging Operational
Ports of Bremen Operational
Port of Hamburg Operational
Portbase Rotterdam (Link to Status page of Portbase) ? Operational
Vessel Schedule Operational
Communication Links Operational
E-mail from/to Scope Operational
FTP/sFTP Operational
Type B Messaging (SITA) Operational
Support services Operational
Documentation ? Operational
Ticket system and service portal (HubSpot) Operational
🇨🇭 CH service (general) Operational
🇩🇪 DE service (general) Operational
🇭🇰 HK service (general) Operational
🇲🇽 MX service (general) Operational
🇳🇱 NL service (general) Operational
🇺🇸 US service (general) Operational
Miscellaneous Operational
Denied Party Screening Operational
EU VAT ID Check (Self Monitoring of EU Commission) Operational
Mexico Tax ID Blocklist Operational
Printing from Scope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance work at German Customs - Scope-Exit only! Nov 20, 2025 07:00-08:00 UTC

due to an update we have maintenance work from 20-11-2025 07:00 to 08:00 CET (06:00 to 07:00 UTC).
Affected procedures: Scope-Exit only
Masterticket: -
Affected departments: all

All messages will be processed, possibly with a delay.
Posted on Nov 19, 2025 - 15:35 UTC
Nov 20, 2025

No incidents reported today.

Nov 19, 2025
Maintenance work at German Customs
Completed - The scheduled maintenance has been completed.
Nov 19, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 06:00 UTC
Scheduled - German Customs has announced maintenance work from 18-11-2025 07:00 to 08:00 CET (06:00 to 07:00 UTC).
Affected procedures: ATLAS Versand (NCTS)
Masterticket: INC00000713411

For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html
Nov 18, 07:42 UTC
Nov 18, 2025

No incidents reported.

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025
Maintenance work at German Customs
Completed - The scheduled maintenance has been completed.
Nov 15, 22:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 13:00 UTC
Scheduled - German Customs has announced maintenance work from 15-11-2025 14:00 to 23:59 CET (13:00 to 22:59 UTC).
Affected procedures: Einfuhr, EAS, AES, NCTS
Masterticket: INC000007119758
Affected departments: all
comment from german customs:
*******
Einfuhr:
Die Nachrichteneinarbeitungen in Bezug auf Ergänzende Zollanmeldungen (Freier Verkehr und Aktive Veredelung - Nachrichtengruppen ZSG, ZSZ, AEZ), sowie Zolllageranmeldungen (Nachrichtengruppen LAE, LBA, LEZ, LUE, LVA, LVE, LVV, LBE, LUZ) werden bereits ca. 3h vor Beginn der Wartungsarbeiten deaktiviert. Somit ist mit längeren Wartezeiten bei den Antwortnachrichten für diese Nachrichtengruppen zu rechnen.
*******
AES:
Bitte beachten Sie, dass die Bearbeitung von besonders großen Teilnehmernachrichten (viele Positionen, viele Unterlagen, viele Packstücke, viele Beendigungsanteile etc.)
bereits 1h vor Beginn der Wartungsarbeiten deaktiviert wird. Somit ist mit längeren Wartezeiten bei den Antwortnachrichten zu rechnen.
******

For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html
Nov 4, 12:22 UTC
Nov 14, 2025
Performance degradation at German Customs
Resolved - This incident has been resolved.
Nov 14, 12:34 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 14, 11:18 UTC
Investigating - German Customs has reported performance degradation.
Affected procedures: ATLAS Einfuhr
Masterticket: INC000007131962
Affected customs offices:
3704 -HZA Potsdam - ZA Flughafen Berlin Brandenburg - AbfSt. Sachgebiet C, Kontrollraum I, Flughafen Berlin Brandenburg

3956 - HZA Lörrach - ZA Appenweier

4850 - HZA Hamburg-Hafen

4900 - HZA Braunschweig

4906 - HZA Braunschweig - ZA Wolfsburg

4930 - HZA Braunschweig - ZA Braunschweig-Broitzem

5056 - HZA Hannover - ZA Hameln - AbfSt. Holzminden

5203 - HZA Oldenburg - ZA Stade

5300 - HZA Oldenburg

5330 - HZA Oldenburg - ZA Kreyenbrück

5350 - HZA Osnabrück

5355 -HZA Osnabrück - ZA Lohne

5550 -HZA Dresden

5850 -HZA Karlsruhe

5857 -HZA Karlsruhe - ZA Pforzheim - AbfSt. AbfSt. Nagold

5858 - HZA Karlsruhe - ZA Pforzheim

5880 -HZA Karlsruhe - ZA Zollamt

6200 - HZA Kiel

6206 - HZA Kiel - ZA Rendsburg

6207 - HZA Kiel - ZA Kiel

6302 - HZA Kiel - ZA Heiligenhafen

6333 - HZA Kiel - ZA Lübeck

6502 - HZA Saarbrücken - ZA Pirmasens

6504 - HZA Koblenz - ZA Mainz

7053 - HZA Aachen - ZA Heinsberg

7054 - HZA Aachen - ZA Charlottenburger Allee

7202 - HZA Köln - ZA Köln-West

7424 - HZA Augsburg - Sachgebiet C, Kontrolleinheit Flughafen Reiseverkehr Memmingerberg

7500 - HZA Landshut

7504 - HZA Landshut - ZA Plattling

7553 - HZA Augsburg - ZA Kempten

7554 - HZA Augsburg - ZA Memmingen - AbfSt. Flughafen Memmingerberg

7755 - HZA Rosenheim - ZA Reischenhart

8000 - HZA Bielefeld

8004 - HZA Bielefeld - ZA Lemgo

8300 - HZA Münster

8303 - HZA Münster - ZA Coesfeld

8304 - HZA Münster - ZA Eulerstraße

8605 - HZA Schweinfurt - ZA Coburg

8850 - HZA Schweinfurt

8851 - HZA Schweinfurt - ZA Aschaffenburg

9303 - HZA Saarbrücken - ZA Saarbrücken

9304 - HZA Saarbrücken - ZA Flughafen

9305 - HZA Saarbrücken - Sachgebiet C, Kontrolleinheit Flughafen Reiseverkehr

9450 - HZA Heilbronn

9452 - HZA Heilbronn - ZA Güterbahnhof

9453 - HZA Heilbronn - ZA Ludwigsburg

9550 - HZA Stuttgart

9551 -HZA Stuttgart - ZA Böblingen

9552 - HZA Stuttgart - ZA Hafen

9554 - HZA Stuttgart - ZA Zuffenhausen
Nov 14, 11:12 UTC
Disruptions in ATLAS communications
Resolved - This incident has been resolved.
Nov 14, 11:21 UTC
Investigating - There are currently delays in the exchange of messages in the ATLAS import IT Procedure with some departments.

Master Ticket: INC000007131962.
Nov 14, 11:08 UTC
Nov 13, 2025
Maintenance work at German Customs
Completed - The scheduled maintenance has been completed.
Nov 13, 15:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 15:00 UTC
Scheduled - German Customs has announced maintenance work from 13-11-2025 16:00 to 17:00 CET (15:00 to 16:00 UTC).
Affected procedures: Ausfuhr, Versand
Masterticket: INC000007131063
Affected departments: all
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html
Nov 13, 13:44 UTC
Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025
E-dec - Probleme mit Antworten Mailservice / E-dec – Issues with the response mail service
Resolved - This incident has been resolved.
Nov 10, 08:41 UTC
Investigating - E-dec - Probleme mit Antworten Mailservice
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

E-dec – Issues with the response mail service
Nov 10, 08:20 UTC
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

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