Riege Software Status

All Systems Operational

Scope Operational

Customs Operational

🇦🇹 Austria Operational

🇩🇪 Germany Operational

🇳🇱 Dutch Customs (Link to Availability page of Dutch Customs) Operational

🇳🇱 NVWA & PD Operational

🇨🇭 Switzerland Operational

🇺🇸 USA Operational

Air Freight Operational

Airline Messaging Operational

EU RA/KC Database Operational

Flight Schedule Operational

cONEverter Operational

🇳🇱 Cargonaut - CCS Amsterdam (Link to Status page Cargonaut) Operational

Ocean Freight Operational

Carrier Messaging (Link to Status page of INTTRA) Operational

Ports of Bremen Operational

Port of Hamburg Operational

Portbase Rotterdam (Link to Status page of Portbase) Operational

Vessel Schedule Operational

Communication Links Operational

E-mail from/to Scope Operational

FTP/sFTP Operational

Type B Messaging (SITA) Operational

Support services Operational

Documentation Operational

Ticket system and service portal (HubSpot) Operational

🇨🇭 CH service (general) Operational

🇩🇪 DE service (general) Operational

🇭🇰 HK service (general) Operational

🇲🇽 MX service (general) Operational

🇳🇱 NL service (general) Operational

🇺🇸 US service (general) Operational

Miscellaneous Operational

Denied Party Screening Operational

EU VAT ID Check (Self Monitoring of EU Commission) Operational

Mexico Tax ID Blocklist Operational

Printing from Scope Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 4, 2025

No incidents reported today.

Jul 3, 2025

Scope Performance issues

Resolved - The situation has been resolved.
Jul 3, 10:45 UTC

Monitoring - The Scope server is restarted. Performance is getting better now. We keep monitoring the system.
Jul 3, 10:37 UTC

Investigating - Some customers report issues with Scope. You may experience problems with the system performance

We are actively investigating the cause of this issue.
Jul 3, 09:45 UTC

Jul 2, 2025

Die Anwendung e-dec Produktion steht momentan aus Performanceproblemen nur eingeschränkt zur Verfügung / he e-dec production application is currently only partially available due to performance issues.

Resolved - This incident has been resolved.
Jul 2, 06:03 UTC

Identified - Die Anwendung e-dec Produktion steht momentan aus Performanceproblemen nur eingeschränkt zur Verfügung. Das Notfallverfahren darf angewendet werden.

The e-dec production application is currently only partially available due to performance issues.
The emergency procedure is permitted in this case.

https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
Jul 1, 15:28 UTC

Jul 1, 2025

Jun 30, 2025

Passar performance issues // Passar Performanceprobleme

Resolved - This incident has been resolved.
Jun 30, 08:13 UTC

Monitoring - BAZG has reported passar performance issues
For further information, please contact the BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

Das BAZG hat Passar Performanceprobleme gemeldet
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
Jun 27, 08:15 UTC

Jun 29, 2025

No incidents reported.

Jun 28, 2025

Maintenance work at German Customs

Completed - The scheduled maintenance has been completed.
Jun 28, 23:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 12:00 UTC

Scheduled - German Customs has announced maintenance work from 28.06.2025 12:00 to 21:59 CET (14:00 to 23:59 UTC).
Affected procedures: Import
Masterticket: INC000006848791
Affected departments: all
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html
Jun 23, 08:52 UTC

Maintenance work at German Customs

Completed - The scheduled maintenance has been completed.
Jun 28, 20:38 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 18:30 UTC

Jun 27, 2025

Performance Problems at MC14

Resolved - This incident has been resolved.
Jun 27, 09:25 UTC

Investigating - There are currently performance problems on the Multiclient 14 Scope system
Jun 27, 08:53 UTC

Jun 26, 2025

No incidents reported.

Jun 25, 2025

Passar issues // Passar Störung

Resolved - This incident has been resolved.
Jun 25, 14:42 UTC

Identified - BAZG has reported passar document issues
For further information, please contact the BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

Das BAZG hat Passar eine Störung beim Dokumentenbezug gemeldet
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
Jun 25, 12:58 UTC

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

Issues in NL Customs: DMS declarations being rejected with errorcode TMSV0043

Resolved - The issue still exists at NL Customs, but we will close this incident. Please keep checking https://nh.douane.nl/ for the latest status at NL customs.
Jun 20, 10:03 UTC

Monitoring - We notice that a lot of customs declarations are being rejected bij NL Customs with errorcode: TMSV0043

Please contact NL Customs for this. See NHD website: https://nh.douane.nl/
Jun 20, 06:54 UTC