Resolved -
This issue is now resolved. The Present Documents option works now as expected.
May 19, 06:21 UTC
Identified -
The issue has been identified and a fix is being implemented.
May 18, 07:33 UTC
Monitoring -
When a DMS Control message is received without code 10 (document control), the “Present Documents” option in the DMS declaration is not activated. Previously, a DMS Control message with code 10 was received, but NL Customs is now sending code 40 (physical control without document control). We are currently working on a fix. Workaround: please report the MRN of the DMS declaration to our helpdesk. We will then update the DMS Control message to document control.
May 18, 07:32 UTC
Resolved -
This incident has been resolved.
May 7, 06:10 UTC
Investigating -
German Customs has unreported performance degradation, that is why there are currently delays We have requested further information from Customs
May 5, 08:32 UTC