All Systems Operational

Scope Operational
Customs Operational
🇦🇹 Austria Operational
🇩🇪 Germany Operational
🇳🇱 Dutch Customs (Link to Availability page of Dutch Customs) Operational
🇳🇱 NVWA & PD Operational
🇨🇭 Switzerland Operational
🇺🇸 USA Operational
Air Freight Operational
Airline Messaging Operational
EU RA/KC Database Operational
Flight Schedule Operational
cONEverter Operational
🇳🇱 Cargonaut - CCS Amsterdam (Link to Status page Cargonaut) Operational
Ocean Freight Operational
Carrier Messaging Operational
Ports of Bremen Operational
Port of Hamburg Operational
Portbase Rotterdam (Link to Status page of Portbase) Operational
Vessel Schedule Operational
Communication Links Operational
E-mail from/to Scope Operational
FTP/sFTP Operational
Type B Messaging (SITA) Operational
Support services Operational
Documentation Operational
Ticket system and service portal (HubSpot) Operational
🇨🇭 CH service (general) Operational
🇩🇪 DE service (general) Operational
🇭🇰 HK service (general) Operational
🇲🇽 MX service (general) Operational
🇳🇱 NL service (general) Operational
🇺🇸 US service (general) Operational
Miscellaneous Operational
Denied Party Screening Operational
EU VAT ID Check (Self Monitoring of EU Commission) Operational
Mexico Tax ID Blocklist Operational
Printing from Scope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 21, 2025

No incidents reported today.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025

No incidents reported.

Dec 16, 2025
Maintenance work at German Customs international message traffic only !
Completed - The scheduled maintenance has been completed.
Dec 16, 22:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 18:00 UTC
Scheduled - German Customs has announced maintenance work from 16-12-2025 19:mm to 23:50 CET (18:00 to 22:50 UTC).
Affected procedures: Ausfuhr, Versand und EAS.
Masterticket: INC000007159610
Affected departments: all
Additional Info from german customs: Die Teilnehmer-Kommunikation ist nicht betroffen, sondern nur der mitgliedstaatenübergreifende Austausch von Nachrichten. Somit kann es bei Ausfuhr, Versand und EAS bei Vorgängen aus anderen Mitgliedstaaten
zu Verzögerungen kommen.

For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html
Dec 11, 14:44 UTC
Dec 15, 2025
Error when opening partner with a Debtor role
Resolved - Fix has been implemented. Users need to exit Scope and login again for the error to disappear.
Dec 15, 11:06 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 15, 08:13 UTC
Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025
Document generation in Scope fails
Resolved - This incident has been resolved.
Dec 11, 10:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 11, 09:17 UTC
Update - We are continuing to investigate this issue.
Dec 11, 08:48 UTC
Investigating - Currently there are issues in Scope when generating documents. We are currently investigating the issue.
Dec 11, 08:44 UTC
Dec 10, 2025

No incidents reported.

Dec 9, 2025
Scope MC14 (only) Delays in job processing
Resolved - This incident has been resolved.
Dec 9, 11:57 UTC
Investigating - Due to high workload, there are currently delays in job processing.
We apologise for any inconvenience caused.
Dec 9, 10:58 UTC
Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

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