Delays in communication with NL Customs and NVWA
Update - We are continuing to work closely with NL Customs to resolve this issue.
At this time, we are no longer experiencing delays of up to 10 minutes.
If delays increase again, we will request a new emergency reference from NL Customs and share it here.
Oct 08, 2026 - 07:34 UTC
Update - We are still working with NL Customs on this issue.
We see that the communication sometimes delays more than 10 minutes.

For Transit/NCTS/DVA there is an emergency reference: 26ANW72 to be used in case you need to use the emergency procedure.
See: https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-ncts5-dva
This reference can be used for the coming 24 hours (till 8 October 9:15).

For DMS you need to contact the department "Aangifte behandeling" of NL Customs.
See: https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-dms
Oct 07, 2026 - 07:59 UTC
Update - We occasionally experience delays in communication with NL Customs/HTG, resulting in messages taking longer than usual to be sent or responses taking longer to be received.
In all cases, communication is restored within a maximum of 10 minutes.
NL Customs is aware of the issue and is investigating it.
Oct 02, 2026 - 15:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 01, 2026 - 12:44 UTC
Update - We are continuing to investigate this issue.
Oct 01, 2026 - 12:05 UTC
Investigating - Some Scope customers report delays in the communication with NL Customs. We are in contact with NL Customs to find the cause.
Oct 01, 2026 - 11:25 UTC
Scope Operational
Customs Degraded Performance
🇦🇹 Austria Operational
🇩🇪 Germany Operational
🇳🇱 Dutch Customs (Link to Availability page of Dutch Customs) Degraded Performance
🇳🇱 NVWA & PD Degraded Performance
🇨🇭 Switzerland Operational
🇺🇸 USA Operational
Air Freight Operational
Airline Messaging Operational
EU RA/KC Database Operational
Flight Schedule Operational
cONEverter Operational
🇳🇱 Cargonaut - CCS Amsterdam (Link to Status page Cargonaut) Operational
Ocean Freight Operational
Carrier Messaging Operational
Ports of Bremen Operational
Port of Hamburg Operational
Portbase Rotterdam (Link to Status page of Portbase) Operational
Vessel Schedule Operational
Communication Links Operational
E-mail from/to Scope Operational
FTP/sFTP Operational
Type B Messaging (SITA) Operational
Support services Operational
Documentation Operational
Ticket system and service portal (HubSpot) Operational
🇨🇭 CH service (general) Operational
🇩🇪 DE service (general) Operational
🇭🇰 HK service (general) Operational
🇲🇽 MX service (general) Operational
🇳🇱 NL service (general) Operational
🇺🇸 US service (general) Operational
Miscellaneous Operational
Denied Party Screening Operational
EU VAT ID Check (Self Monitoring of EU Commission) Operational
Mexico Tax ID Blocklist Operational
Printing from Scope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance work at German Customs - EAS only Oct 15, 2026 05:00-06:00 UTC

German Customs has announced maintenance work from 15-10-2026 07:00 to 08:00 CET (05:00 to 06:00 UTC).
Affected procedures: EAS
Masterticket: INC000007498171
Affected departments: all
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html
Posted on Oct 14, 2026 - 07:58 UTC

Oct 14, 2026

Announcement of Access Migration for Your Scope Systems as Part of the Data Center Migration
Completed - The scheduled maintenance has been completed.
Oct 14, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 10:30 UTC
Scheduled - Dear Sir or Madam,

As part of our ongoing data center migration, we will be standardizing access to your Scope systems next week by moving them to our new data center infrastructure in Düsseldorf.
To facilitate this, we will migrate access to your Scope production system to the new infrastructure on Wednesday, October 14, 2026, between 10:30 UTC and 11:30 UTC.
During the migration, connection interruptions may occur, and the Scope server could be temporarily unavailable for a few minutes. While we will make every effort to avoid any disruption, we unfortunately cannot completely rule out brief outages.
We kindly ask you to closely monitor access to your systems after the migration window to ensure that all services are operating as expected. If we do not receive any feedback from you, we will assume that the systems are functioning properly.
Should you encounter any issues, please report them through the usual service and support channels.
We will investigate any reported problems immediately and work with you to find a solution.
Thank you in advance for your support and cooperation.
Oct 7, 09:26 UTC

Oct 13, 2026

No incidents reported.

Oct 12, 2026

Passar Ausfuhr Störung / Passar Export Problems
Resolved - This incident has been resolved.
Oct 12, 11:39 UTC
Investigating - Gemäss der Meldung des Schweizer Zolls kommt es derzeit zu einer Störung bei der Verarbeitung von Ausfuhranmeldungen in PASSAR. Notfallverfahren kann angewendet werden.

According to notification from Swiss Customs, there is currently a disruption affecting the processing of export declarations in PASSAR.
Contingency procedure can be applied.

https://www.bazg.admin.ch/de/systemverfuegbarkeit
Oct 12, 07:12 UTC

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

Unresolved incident: Delays in communication with NL Customs and NVWA.

Oct 7, 2026

Oct 6, 2026

2026-10-06 Scheduled Change – CH Customs Inbound Mail Routing
Update - The scheduled maintenance has been completed.
Oct 6, 14:13 UTC
Completed - The scheduled maintenance has been completed.
Oct 6, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 12:03 UTC
Scheduled - Today around noon, we will perform a planned change to the inbound mail routing service used for communication with Swiss Customs (CH Customs).
The change involves switching the inbound mail flow to new mail servers via MX record update. No impact is expected, and mail processing should continue as normal throughout the migration.
We are monitoring the change closely and will provide an update if any issues are detected.
Status: Scheduled
Expected Impact: None
Affected Service: CH Customs Inbound Mail Service
Oct 6, 10:54 UTC

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Oct 1, 2026

Maintenance work at German Customs
Completed - The scheduled maintenance has been completed.
Oct 1, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 05:00 UTC
Scheduled - German Customs has announced maintenance work from 01-10-2026 07:00 to 08:00 CET (05:00 to 06:00 UTC).
Affected procedures: ATLAS Einfuhr
Masterticket: INC000007482751
Affected departments: all
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html

additional Info from german customs:
*Die Nachrichteneinarbeitungen in Bezug auf Ergänzende Zollanmeldungen (Freier Verkehr und Aktive Veredelung - Nachrichtengruppen ZSG, ZSZ, AEZ), sowie Zolllageranmeldungen (Nachrichtengruppen LAE, LBA, LEZ, LUE, LVA, LVE, LVV, LBE, LUZ) werden bereits vor Beginn der Wartungsarbeiten deaktiviert. Somit ist mit längeren Wartezeiten bei den Antwortnachrichten für diese Nachrichtengruppen zu rechnen.
Sep 30, 06:36 UTC

Sep 30, 2026

No incidents reported.

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