Unscheduled problem at German Customs SumA, ATLAS Einfuhr
Monitoring - German Customs has reported unscheduled Problems .
Affected procedures: SumA, ATLAS Einfuhr
Masterticket: INC000007465303
Sep 12, 2026 - 23:20 UTC
Scope Operational
Customs Operational
🇦🇹 Austria Operational
🇩🇪 Germany Operational
🇳🇱 Dutch Customs (Link to Availability page of Dutch Customs) Operational
🇳🇱 NVWA & PD Operational
🇨🇭 Switzerland Operational
🇺🇸 USA Operational
Air Freight Operational
Airline Messaging Operational
EU RA/KC Database Operational
Flight Schedule Operational
cONEverter Operational
🇳🇱 Cargonaut - CCS Amsterdam (Link to Status page Cargonaut) Operational
Ocean Freight Operational
Carrier Messaging Operational
Ports of Bremen Operational
Port of Hamburg Operational
Portbase Rotterdam (Link to Status page of Portbase) Operational
Vessel Schedule Operational
Communication Links Operational
E-mail from/to Scope Operational
FTP/sFTP Operational
Type B Messaging (SITA) Operational
Support services Operational
Documentation Operational
Ticket system and service portal (HubSpot) Operational
🇨🇭 CH service (general) Operational
🇩🇪 DE service (general) Operational
🇭🇰 HK service (general) Operational
🇲🇽 MX service (general) Operational
🇳🇱 NL service (general) Operational
🇺🇸 US service (general) Operational
Miscellaneous Operational
Denied Party Screening Operational
EU VAT ID Check (Self Monitoring of EU Commission) Operational
Mexico Tax ID Blocklist Operational
Printing from Scope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Infrastructure Maintenance Sep 16, 2026 10:00-11:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Sep 09, 2026 - 11:12 UTC
Scheduled - Please be informed that planned maintenance work will be carried out on the Azure Services Environment on September 16, 2026, from 12:00 PM to 1:00 PM CEST.
During this maintenance window, service interruptions and temporary downtime are expected. As a result, some services may be unavailable or experience degraded performance throughout the maintenance period.
Sep 09, 2026 - 11:11 UTC

Sep 13, 2026

No incidents reported today.

Sep 12, 2026

Maintenance work at German Customs
Completed - The scheduled maintenance has been completed.
Sep 12, 21:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 12:00 UTC
Scheduled - German Customs has announced maintenance work from 12-09-2026 14:00 to 23:59 CET (12:00 to 21:59 UTC).
Affected procedures: ATLAS Einfuhr, EAS, Versand (NCTS), IMPOST, WKS und Ausfuhr (AES)
Masterticket: INC000007452899
Affected departments: all
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html

original Message from german customs:
**************************
Guten Tag,

aufgrund der nachfolgend genannten Wartungsarbeiten ist der Nachrichtenverkehr im IT- Verfahren ATLAS Einfuhr, EAS, Versand (NCTS), IMPOST, WKS und Ausfuhr (AES) nicht möglich.

Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 12.09.2026 14:00 Uhr*
Ende Datum - Zeit: 12.09.2026 23:59 Uhr
Verfahren: ATLAS Einfuhr
Masterticket: INC000007452899
Dienststellen: alle
*Die Nachrichteneinarbeitungen in Bezug auf Ergänzende Zollanmeldungen (Freier Verkehr und Aktive Veredelung - Nachrichtengruppen ZSG, ZSZ, AEZ), sowie Zolllageranmeldungen (Nachrichtengruppen LAE, LBA, LEZ, LUE, LVA, LVE, LVV, LBE, LUZ) werden bereits ca. 3h vor Beginn der Wartungsarbeiten deaktiviert. Somit ist mit längeren Wartezeiten bei den Antwortnachrichten für diese Nachrichtengruppen zu rechnen.


Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 12.09.2026 14:00 Uhr
Ende Datum - Zeit: 12.09.2026 23:59 Uhr
Verfahren: ATLAS EAS
Masterticket: INC000007452899
Dienststellen: alle


Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 12.09.2026 14:00 Uhr
Ende Datum - Zeit: 12.09.2026 23:59 Uhr
Verfahren: ATLAS Versand (NCTS)
Masterticket: INC000007452899
Dienststellen: alle


Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 12.09.2026 14:00 Uhr*
Ende Datum - Zeit: 12.09.2026 23:59 Uhr
Verfahren: ATLAS Ausfuhr (AES)
Masterticket: INC000007452899
Dienststellen: alle
* Bitte beachten Sie, dass die Bearbeitung von besonders großen Teilnehmernachrichten (viele Positionen, viele Unterlagen, viele Packstücke, viele Beendigungsanteile etc.)
bereits 1h vor Beginn der Wartungsarbeiten deaktiviert wird. Somit ist mit längeren Wartezeiten bei den Antwortnachrichten zu rechnen.

Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 12.09.2026 14:00 Uhr
Ende Datum - Zeit: 12.09.2026 23:59 Uhr
Verfahren: ATLAS IMPOST
Masterticket: INC000007452899
Dienststellen: alle

Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 12.09.2026 14:00 Uhr
Ende Datum - Zeit: 12.09.2026 23:59 Uhr
Verfahren: ATLAS WKS
Masterticket: INC000007452899
Dienststellen: alle


Wir bitte um Ihr Verständnis.

Bitte wenden Sie sich bei Fragen oder Problemen an unseren Servicedesk.
Tel.: 0800 8007 5451
E-Mail: servicedesk@ITZBund.de
Sep 2, 07:20 UTC

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Scope communication issues
Resolved - We have investigated this issue and can confirm that the disruption was not caused at our side. We recommend reaching out to your email provider directly.
Sep 4, 09:35 UTC
Investigating - Some users experience issues with mailing from Scope.

We are actively investigating the cause of this issue.
Sep 4, 09:01 UTC

Sep 3, 2026

Maintenance work at German Customs NCTS only
Completed - The scheduled maintenance has been completed.
Sep 3, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 05:00 UTC
Scheduled - German Customs has announced maintenance work from 03-09-2026 07:00 to 08:00 CET (05:00 to 06:00 UTC).
Affected procedures: NCTS
Masterticket: INC000007451925
Affected departments: all
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html

original Message from german customs:
***************
Guten Tag,

aufgrund der nachfolgend genannten Wartungsarbeiten ist der Nachrichtenverkehr im IT- Verfahren ATLAS Versand (NCTS) nicht möglich.

Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 03.09.2026 07:00 Uhr
Ende Datum - Zeit: 03.09.2026 08:00 Uhr
Verfahren: ATLAS Versand (NCTS)
Masterticket: INC000007451925
Dienststellen: alle

Wir bitte um Ihr Verständnis.

Bitte wenden Sie sich bei Fragen oder Problemen an unseren Servicedesk.
Tel.: 0800 8007 5451
E-Mail: servicedesk@ITZBund.de
Sep 2, 08:31 UTC

Sep 2, 2026

Scope Hub login and Job processing issues
Resolved - This incident has been resolved.
Sep 2, 16:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 2, 16:01 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 2, 15:53 UTC
Update - We are continuing to investigate this issue.
Sep 2, 15:50 UTC
Update - We found that the issue we are investigating also affects Scope Job processing.
Sep 2, 14:22 UTC
Investigating - We are currently investigating an issue with logging in to Scope Hub.
Sep 2, 13:51 UTC

Sep 1, 2026

Performance degradation at German Customs NCTS only
Resolved - This incident has been resolved.
Sep 1, 12:25 UTC
Update - We are continuing to work on a fix for this issue.
Sep 1, 09:35 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 1, 09:02 UTC
Investigating - German Customs has performance degradation.
Affected procedures: NCTS
Masterticket: INC000007451925
Sep 1, 09:02 UTC

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

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