All Systems Operational

Scope Operational
Customs Operational
🇦🇹 Austria Operational
🇩🇪 Germany Operational
🇳🇱 Dutch Customs (Link to Availability page of Dutch Customs) Operational
🇳🇱 NVWA & PD Operational
🇨🇭 Switzerland Operational
🇺🇸 USA Operational
Air Freight Operational
Airline Messaging Operational
EU RA/KC Database Operational
Flight Schedule Operational
cONEverter Operational
🇳🇱 Cargonaut - CCS Amsterdam (Link to Status page Cargonaut) Operational
Ocean Freight Operational
Carrier Messaging Operational
Ports of Bremen Operational
Port of Hamburg Operational
Portbase Rotterdam (Link to Status page of Portbase) Operational
Vessel Schedule Operational
Communication Links Operational
E-mail from/to Scope Operational
FTP/sFTP Operational
Type B Messaging (SITA) Operational
Support services Operational
Documentation Operational
Ticket system and service portal (HubSpot) Operational
🇨🇭 CH service (general) Operational
🇩🇪 DE service (general) Operational
🇭🇰 HK service (general) Operational
🇲🇽 MX service (general) Operational
🇳🇱 NL service (general) Operational
🇺🇸 US service (general) Operational
Miscellaneous Operational
Denied Party Screening Operational
EU VAT ID Check (Self Monitoring of EU Commission) Operational
Mexico Tax ID Blocklist Operational
Printing from Scope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance work at German Customs Sep 12, 2026 12:00-21:59 UTC

German Customs has announced maintenance work from 12-09-2026 14:00 to 23:59 CET (12:00 to 21:59 UTC).
Affected procedures: ATLAS Einfuhr, EAS, Versand (NCTS), IMPOST, WKS und Ausfuhr (AES)
Masterticket: INC000007452899
Affected departments: all
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html

original Message from german customs:
**************************
Guten Tag,

aufgrund der nachfolgend genannten Wartungsarbeiten ist der Nachrichtenverkehr im IT- Verfahren ATLAS Einfuhr, EAS, Versand (NCTS), IMPOST, WKS und Ausfuhr (AES) nicht möglich.

Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 12.09.2026 14:00 Uhr*
Ende Datum - Zeit: 12.09.2026 23:59 Uhr
Verfahren: ATLAS Einfuhr
Masterticket: INC000007452899
Dienststellen: alle
*Die Nachrichteneinarbeitungen in Bezug auf Ergänzende Zollanmeldungen (Freier Verkehr und Aktive Veredelung - Nachrichtengruppen ZSG, ZSZ, AEZ), sowie Zolllageranmeldungen (Nachrichtengruppen LAE, LBA, LEZ, LUE, LVA, LVE, LVV, LBE, LUZ) werden bereits ca. 3h vor Beginn der Wartungsarbeiten deaktiviert. Somit ist mit längeren Wartezeiten bei den Antwortnachrichten für diese Nachrichtengruppen zu rechnen.


Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 12.09.2026 14:00 Uhr
Ende Datum - Zeit: 12.09.2026 23:59 Uhr
Verfahren: ATLAS EAS
Masterticket: INC000007452899
Dienststellen: alle


Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 12.09.2026 14:00 Uhr
Ende Datum - Zeit: 12.09.2026 23:59 Uhr
Verfahren: ATLAS Versand (NCTS)
Masterticket: INC000007452899
Dienststellen: alle


Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 12.09.2026 14:00 Uhr*
Ende Datum - Zeit: 12.09.2026 23:59 Uhr
Verfahren: ATLAS Ausfuhr (AES)
Masterticket: INC000007452899
Dienststellen: alle
* Bitte beachten Sie, dass die Bearbeitung von besonders großen Teilnehmernachrichten (viele Positionen, viele Unterlagen, viele Packstücke, viele Beendigungsanteile etc.)
bereits 1h vor Beginn der Wartungsarbeiten deaktiviert wird. Somit ist mit längeren Wartezeiten bei den Antwortnachrichten zu rechnen.

Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 12.09.2026 14:00 Uhr
Ende Datum - Zeit: 12.09.2026 23:59 Uhr
Verfahren: ATLAS IMPOST
Masterticket: INC000007452899
Dienststellen: alle

Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 12.09.2026 14:00 Uhr
Ende Datum - Zeit: 12.09.2026 23:59 Uhr
Verfahren: ATLAS WKS
Masterticket: INC000007452899
Dienststellen: alle


Wir bitte um Ihr Verständnis.

Bitte wenden Sie sich bei Fragen oder Problemen an unseren Servicedesk.
Tel.: 0800 8007 5451
E-Mail: servicedesk@ITZBund.de
Posted on Sep 02, 2026 - 07:20 UTC

Sep 4, 2026

No incidents reported today.

Sep 3, 2026

Maintenance work at German Customs NCTS only
Completed - The scheduled maintenance has been completed.
Sep 3, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 05:00 UTC
Scheduled - German Customs has announced maintenance work from 03-09-2026 07:00 to 08:00 CET (05:00 to 06:00 UTC).
Affected procedures: NCTS
Masterticket: INC000007451925
Affected departments: all
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html

original Message from german customs:
***************
Guten Tag,

aufgrund der nachfolgend genannten Wartungsarbeiten ist der Nachrichtenverkehr im IT- Verfahren ATLAS Versand (NCTS) nicht möglich.

Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 03.09.2026 07:00 Uhr
Ende Datum - Zeit: 03.09.2026 08:00 Uhr
Verfahren: ATLAS Versand (NCTS)
Masterticket: INC000007451925
Dienststellen: alle

Wir bitte um Ihr Verständnis.

Bitte wenden Sie sich bei Fragen oder Problemen an unseren Servicedesk.
Tel.: 0800 8007 5451
E-Mail: servicedesk@ITZBund.de
Sep 2, 08:31 UTC

Sep 2, 2026

Scope Hub login and Job processing issues
Resolved - This incident has been resolved.
Sep 2, 16:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 2, 16:01 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 2, 15:53 UTC
Update - We are continuing to investigate this issue.
Sep 2, 15:50 UTC
Update - We found that the issue we are investigating also affects Scope Job processing.
Sep 2, 14:22 UTC
Investigating - We are currently investigating an issue with logging in to Scope Hub.
Sep 2, 13:51 UTC

Sep 1, 2026

Performance degradation at German Customs NCTS only
Resolved - This incident has been resolved.
Sep 1, 12:25 UTC
Update - We are continuing to work on a fix for this issue.
Sep 1, 09:35 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 1, 09:02 UTC
Investigating - German Customs has performance degradation.
Affected procedures: NCTS
Masterticket: INC000007451925
Sep 1, 09:02 UTC

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

Verzögerungen Passar Transit / Delays Passar Transit
Resolved - This incident has been resolved.
Aug 28, 09:12 UTC
Update - We are continuing to investigate this issue.
Aug 28, 09:11 UTC
Investigating - Aktuell bestehen Verzögerungen bei der Vorprüfung der eingelesenen MRN bei der Transportanmeldung.
Die Entwickler wurden informiert und arbeiten an einer Lösung.

Currently, there are delays in the preliminary validation of imported MRNs during transport declaration processing.
Our development team has been informed and is actively working on a solution.

https://www.bazg.admin.ch/de/systemverfuegbarkeit
Aug 28, 06:17 UTC

Aug 27, 2026

Scope and ATLAS Exit unavailable for some customers
Resolved - The fix has been successfully deployed, and service has been fully restored. All affected systems are operating normally. We will continue to monitor the environment to ensure stability and prevent recurrence.
Aug 27, 15:56 UTC
Monitoring - We have identified a successful remediation and are currently rolling it out. The affected services are recovering and becoming available again. Our team continues to monitor the environment closely to confirm a full restoration of service.
Aug 27, 15:39 UTC
Update - Despite our tremendous efforts, we have unfortunately not yet been able to identify a breakthrough or sustainable solution to the issue. Please be assured that we continue to work on this with the highest priority and full commitment. We have already mobilized all available resources, including our international experts and support teams, to leverage every possible avenue toward resolving the problem. We remain fully focused on finding a solution as quickly as possible and will continue to provide updates on our progress.
Aug 27, 15:14 UTC
Update - The mitigation measures implemented have not resolved the issue as expected. Our engineers are continuing to work on additional remediation actions and will provide further updates as they become available.
Aug 27, 14:32 UTC
Update - We are still actively working to resolve the issue. Additional mitigation efforts remain underway, and we will share more information as it becomes available.
Aug 27, 13:55 UTC
Update - We have identified additional options to address the issue and are currently implementing them in parallel. We will continue to monitor progress closely and provide further updates as they become available.
Aug 27, 13:12 UTC
Update - Unfortunately, the mitigation measures implemented recently have not resolved the issue as intended. Our engineers are currently evaluating additional options and working to identify the most effective path to restoration.
Aug 27, 12:43 UTC
Update - A proper mitigation for the issue has been found and is currently being applied.
Aug 27, 11:42 UTC
Update - We are continuing to work on a fix for this issue.
Aug 27, 11:11 UTC
Update - Mitigation efforts are ongoing. Our engineers are taking a cautious and methodical approach to minimize any risk to other production systems and maintain overall service stability.
Aug 27, 11:08 UTC
Update - Our datacenter supplier has identified details about the underlying issue and is working on rolling back to a working state.
Aug 27, 10:27 UTC
Update - We are working with our datacenter supplier on solving the underlying issue.
Aug 27, 10:04 UTC
Identified - We identified the underlying issue with one of our datacenters and are working on a mitigation
Aug 27, 09:42 UTC
Investigating - We are currently investigating an unscheduled downtime of several Scope servers.
Aug 27, 09:09 UTC
Printing Service Disruption
Resolved - This incident has been resolved.
Aug 27, 08:04 UTC
Monitoring - Printing becomes available again. We keep monitoring the situation.
Aug 27, 07:41 UTC
Identified - The issue has been identified and printing should become available again soon
Aug 27, 07:34 UTC
Investigating - We are currently investigating an issue with printing from Scope
Aug 27, 07:33 UTC
Data Center Migration Phase 1 - 18.08.2026 - 26.08.2026
Completed - The scheduled maintenance has been completed.
Aug 27, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 07:00 UTC
Scheduled - The migration will take approx. 15 to 20 minutes.
During this time, your Scope system will not be available.
Active users will be notified in Scope in advance and asked to save any open tasks.
Your company, or at least all Scope administrators, has already been informed about your individual migration time slot.
If you have not received any communication from us regarding a migration appointment, your organization is not affected by this migration phase 1.
Thank you for your understanding and cooperation
Aug 18, 06:54 UTC

Aug 26, 2026

No incidents reported.

Aug 25, 2026

Maintenance work at German Customs AES only
Completed - The scheduled maintenance has been completed.
Aug 25, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 14:30 UTC
Scheduled - German Customs has announced maintenance work from 25-08-2026 16:30 to 18:30 CET (14:30 to 16:30 UTC).
Affected procedures: ATLAS Ausfuhr
Masterticket: INC000007440047
Affected departments: all
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html
Aug 21, 09:04 UTC

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

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