Monitoring - Some customers report it works again, others are still suffering.
Jul 26, 2024 - 12:54 UTC
Investigating - The RA / KC Service is from EU database side unavailable for some of our customers.
Jul 26, 2024 - 07:58 UTC
Scope Operational
Customs Operational
🇦🇹 Austria Operational
🇩🇪 Germany Operational
🇳🇱 Dutch Customs (Link to Availability page of Dutch Customs) ? Operational
🇳🇱 NVWA & PD ? Operational
🇨🇭 Switzerland Operational
🇺🇸 USA Operational
Air Freight Partial Outage
Airline Messaging Operational
EU RA/KC Database Partial Outage
Flight Schedule Operational
cONEverter Operational
🇳🇱 Cargonaut - CCS Amsterdam (Link to Status page Cargonaut) ? Operational
Ocean Freight Operational
Carrier Messaging (Link to Status page of INTTRA) ? Operational
Ports of Bremen Operational
Port of Hamburg Operational
Portbase Rotterdam (Link to Status page of Portbase) ? Operational
Vessel Schedule Operational
Communication Links Operational
E-mail from/to Scope Operational
FTP/sFTP Operational
Type B Messaging (SITA) Operational
Support services Operational
Documentation ? Operational
Ticket system and service portal (HubSpot) Operational
🇨🇭 CH service (general) Operational
🇩🇪 DE service (general) Operational
🇭🇰 HK service (general) Operational
🇲🇽 MX service (general) Operational
🇳🇱 NL service (general) Operational
🇺🇸 US service (general) Operational
Miscellaneous Operational
Denied Party Screening Operational
EU VAT ID Check (Self Monitoring of EU Commission) Operational
Mexico Tax ID Blocklist Operational
Printing from Scope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

Unresolved incident: Issue with Ra / KC Service from EU side.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024
Resolved - This incident has been resolved.
Jul 22, 13:54 UTC
Investigating - Notification from Descartes Customer Support

Descartes has informed us about the following:

CROWDSTRIKE ISSUES AFFECTING DESCARTES SERVICES

Crowdstrike has reported a global widespread issue which has affected Descartes services. We are working hard to recover these services and will keep you informed of our progress. We thank you for your patience during this time.


For additional announcements or to raise any questions or issues, please refer to the Customer Support Portal.

Kind Regards,
Descartes Service Desk

Email: servicedesk@descartes.com

This email is for informational purposes only; please do not reply to it. All inquiries are to be directed to servicedesk@descartes.com or you can visit our client portal at https://servicedesk.descartes.com

Descartes Systems Group
www.descartes.com

Jul 19, 11:07 UTC
Jul 21, 2024

No incidents reported.

Jul 20, 2024
Completed - The scheduled maintenance has been completed.
Jul 20, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 07:00 UTC
Scheduled - BMF has announced maintenance work from 20-07-2024 09:00 to 20:00 CET (07:00 to 18:00 UTC).
Affected applications: e-zoll
For further information, please contact the BMF Service Desk.
https://www.bmf.gv.at/

Jul 16, 09:42 UTC
Jul 19, 2024
Resolved - This incident has been resolved.
Jul 19, 08:58 UTC
Identified - There are still network issues. In urgent cases, the emergency procedure should be applied.
Jul 18, 09:14 UTC
Investigating - At the moment, there are performance issues with e-dec, e-quota, railcontrol and Passar.
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

Jul 18, 07:29 UTC
Jul 18, 2024
Jul 17, 2024
Resolved - This incident has been resolved.
Jul 17, 12:18 UTC
Investigating - At the moment, there are performance issues with e-dec, e-quota, railcontrol.
Jul 17, 07:39 UTC
Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.