All Systems Operational

Scope Operational
Customs Operational
🇦🇹 Austria Operational
🇩🇪 Germany Operational
🇳🇱 Dutch Customs (Link to Availability page of Dutch Customs) Operational
🇳🇱 NVWA & PD Operational
🇨🇭 Switzerland Operational
🇺🇸 USA Operational
Air Freight Operational
Airline Messaging Operational
EU RA/KC Database Operational
Flight Schedule Operational
cONEverter Operational
🇳🇱 Cargonaut - CCS Amsterdam (Link to Status page Cargonaut) Operational
Ocean Freight Operational
Carrier Messaging Operational
Ports of Bremen Operational
Port of Hamburg Operational
Portbase Rotterdam (Link to Status page of Portbase) Operational
Vessel Schedule Operational
Communication Links Operational
E-mail from/to Scope Operational
FTP/sFTP Operational
Type B Messaging (SITA) Operational
Support services Operational
Documentation Operational
Ticket system and service portal (HubSpot) Operational
🇨🇭 CH service (general) Operational
🇩🇪 DE service (general) Operational
🇭🇰 HK service (general) Operational
🇲🇽 MX service (general) Operational
🇳🇱 NL service (general) Operational
🇺🇸 US service (general) Operational
Miscellaneous Operational
Denied Party Screening Operational
EU VAT ID Check (Self Monitoring of EU Commission) Operational
Mexico Tax ID Blocklist Operational
Printing from Scope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Aug 28, 2026

No incidents reported today.

Aug 27, 2026
Scope and ATLAS Exit unavailable for some customers
Resolved - The fix has been successfully deployed, and service has been fully restored. All affected systems are operating normally. We will continue to monitor the environment to ensure stability and prevent recurrence.
Aug 27, 15:56 UTC
Monitoring - We have identified a successful remediation and are currently rolling it out. The affected services are recovering and becoming available again. Our team continues to monitor the environment closely to confirm a full restoration of service.
Aug 27, 15:39 UTC
Update - Despite our tremendous efforts, we have unfortunately not yet been able to identify a breakthrough or sustainable solution to the issue. Please be assured that we continue to work on this with the highest priority and full commitment. We have already mobilized all available resources, including our international experts and support teams, to leverage every possible avenue toward resolving the problem. We remain fully focused on finding a solution as quickly as possible and will continue to provide updates on our progress.
Aug 27, 15:14 UTC
Update - The mitigation measures implemented have not resolved the issue as expected. Our engineers are continuing to work on additional remediation actions and will provide further updates as they become available.
Aug 27, 14:32 UTC
Update - We are still actively working to resolve the issue. Additional mitigation efforts remain underway, and we will share more information as it becomes available.
Aug 27, 13:55 UTC
Update - We have identified additional options to address the issue and are currently implementing them in parallel. We will continue to monitor progress closely and provide further updates as they become available.
Aug 27, 13:12 UTC
Update - Unfortunately, the mitigation measures implemented recently have not resolved the issue as intended. Our engineers are currently evaluating additional options and working to identify the most effective path to restoration.
Aug 27, 12:43 UTC
Update - A proper mitigation for the issue has been found and is currently being applied.
Aug 27, 11:42 UTC
Update - We are continuing to work on a fix for this issue.
Aug 27, 11:11 UTC
Update - Mitigation efforts are ongoing. Our engineers are taking a cautious and methodical approach to minimize any risk to other production systems and maintain overall service stability.
Aug 27, 11:08 UTC
Update - Our datacenter supplier has identified details about the underlying issue and is working on rolling back to a working state.
Aug 27, 10:27 UTC
Update - We are working with our datacenter supplier on solving the underlying issue.
Aug 27, 10:04 UTC
Identified - We identified the underlying issue with one of our datacenters and are working on a mitigation
Aug 27, 09:42 UTC
Investigating - We are currently investigating an unscheduled downtime of several Scope servers.
Aug 27, 09:09 UTC
Printing Service Disruption
Resolved - This incident has been resolved.
Aug 27, 08:04 UTC
Monitoring - Printing becomes available again. We keep monitoring the situation.
Aug 27, 07:41 UTC
Identified - The issue has been identified and printing should become available again soon
Aug 27, 07:34 UTC
Investigating - We are currently investigating an issue with printing from Scope
Aug 27, 07:33 UTC
Data Center Migration Phase 1 - 18.08.2026 - 26.08.2026
Completed - The scheduled maintenance has been completed.
Aug 27, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 07:00 UTC
Scheduled - The migration will take approx. 15 to 20 minutes.
During this time, your Scope system will not be available.
Active users will be notified in Scope in advance and asked to save any open tasks.
Your company, or at least all Scope administrators, has already been informed about your individual migration time slot.
If you have not received any communication from us regarding a migration appointment, your organization is not affected by this migration phase 1.
Thank you for your understanding and cooperation
Aug 18, 06:54 UTC
Aug 26, 2026

No incidents reported.

Aug 25, 2026
Maintenance work at German Customs AES only
Completed - The scheduled maintenance has been completed.
Aug 25, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 14:30 UTC
Scheduled - German Customs has announced maintenance work from 25-08-2026 16:30 to 18:30 CET (14:30 to 16:30 UTC).
Affected procedures: ATLAS Ausfuhr
Masterticket: INC000007440047
Affected departments: all
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html
Aug 21, 09:04 UTC
Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026
Maintenance work at German Customs, only EGZ
Completed - The scheduled maintenance has been completed.
Aug 19, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 05:30 UTC
Scheduled - German Customs has announced maintenance work from 19-08-2026 08:30 to 17:00 CET (05:30 to 15:00 UTC).
Affected procedures: EGZ for vZA or AZ of this day
Masterticket: no
Affected departments: all
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html
original Message of german customs:
**********
Guten Tag,

aufgrund von Wartungsarbeiten am Mittwoch, den 19.08.2026 zwischen 08:30 Uhr und 17:00 Uhr ist es nicht möglich ergänzende Zollanmeldungen (EGZ), für die in diesem Zeitraum erstellten vereinfachten Anmeldungen (vZA) und Anschreibungen (AZ) abzugeben.

Wir bitten darum diese ergänzenden Zollanmeldungen (EGZ) möglichst erst ab dem 20.08.2026 zu übermitteln, ansonsten kann es zu Abweisungen kommen.

Wir bitte um Ihr Verständnis.
**********
Aug 14, 11:35 UTC
Aug 18, 2026
Data Center Migration Phase 1 - 18.08.2026 - 26.08.2026
Completed - The scheduled maintenance has been completed.
Aug 18, 06:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 06:00 UTC
Scheduled - The migration will take approx. 15 to 20 minutes. During this time, your Scope system will not be available. Active users will be notified in Scope in advance and asked to save any open tasks.
Your company, or at least all Scope administrators, has already been informed about your individual migration time slot.
If you have not received any communication from us regarding a migration appointment, your organization is not affected by this migration phase 1.
Thank you for your understanding and cooperation
Aug 13, 06:15 UTC
Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

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