All Systems Operational
Scope Operational
Customs Operational
🇦🇹 Austria Operational
🇩🇪 Germany Operational
🇳🇱 Dutch Customs (Link to Availability page of Dutch Customs) ? Operational
🇳🇱 NVWA & PD ? Operational
🇨🇭 Switzerland Operational
🇺🇸 USA Operational
Air Freight Operational
Airline Messaging Operational
EU RA/KC Database Operational
Flight Schedule Operational
cONEverter Operational
🇳🇱 Cargonaut - CCS Amsterdam (Link to Status page Cargonaut) ? Operational
Ocean Freight Operational
Carrier Messaging (Link to Status page of INTTRA) ? Operational
Ports of Bremen Operational
Port of Hamburg Operational
Portbase Rotterdam (Link to Status page of Portbase) ? Operational
Vessel Schedule Operational
Communication Links Operational
E-mail from/to Scope Operational
FTP/sFTP Operational
Type B Messaging (SITA) Operational
Support services Operational
Documentation ? Operational
Ticket system and service portal (HubSpot) Operational
🇨🇭 CH service (general) Operational
🇩🇪 DE service (general) Operational
🇭🇰 HK service (general) Operational
🇲🇽 MX service (general) Operational
🇳🇱 NL service (general) Operational
🇺🇸 US service (general) Operational
Miscellaneous Operational
Denied Party Screening Operational
EU VAT ID Check (Self Monitoring of EU Commission) Operational
Mexico Tax ID Blocklist Operational
Printing from Scope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 18, 2025

No incidents reported today.

Feb 17, 2025

No incidents reported.

Feb 16, 2025
Completed - The scheduled maintenance has completed.
Feb 16, 10:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 00:00 UTC
Scheduled - On the weekend of February 15-16, 2025, our Scope service and ticket system will not be available due to maintenance work.

Scope itself will not be affected.

Should Scope's availability be disrupted during this period or should any other Scope malfunction occur, we will provide information as usual via our status page (status.riege.com) during the maintenance work on the service system.

The following restrictions will apply during the maintenance work:
* Service requests cannot be opened from Scope using the F12 function.
* Service requests can still be opened using the service forms or by email, but the confirmation email will not be sent until the maintenance work has been completed.
* Service tickets can be accessed in the service portal, but comments cannot be added. Tickets created during the maintenance work will only be visible in the portal after the maintenance work has been completed.

Please note that the regular Scope service is not available on weekends. Therefore, the delayed ticket creation will not result in any disadvantages for you. The emergency service is not affected by the maintenance work.

Your Scope Service Team

Feb 5, 09:46 UTC
Feb 15, 2025
Feb 14, 2025

No incidents reported.

Feb 13, 2025

No incidents reported.

Feb 12, 2025
Resolved - This incident has been resolved.
Feb 12, 08:17 UTC
Update - Der Abschluss der europaweiten Umstellung auf NCTS Phase 5, welche alle gVV-Mitgliedstaaten betrifft, kann zu Einschränkungen bei einzelnen Verfahren bzw. Verfahrensschritte führen. Im Falle von prozessbehindernden Einschränkungen, kann das Notfallverfahren angewendet werden.

The completion of the Europe-wide transition to NCTS Phase 5, which affects all Common Transit Convention (gVV) member states, may lead to restrictions in certain procedures or process steps.
In the event of process-disrupting restrictions, the emergency procedure can be applied.

Jan 23, 07:09 UTC
Identified - CH-MRN bleiben im Status «aktiviert» stehen und internationale Meldungen werden nicht ausgelöst. Das Notfallverfahren kann angewendet werden.

CH-MRNs remain in the status 'activated,' and international notifications are not being triggered. The emergency procedure can be applied

Jan 22, 14:59 UTC
Investigating - Momentan können Probleme bei der Erstellung von Ausfuhr Dokumenten auftreten. (Dokumente sind nicht verfügbar) An der Lösung wird gearbeitet.

https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

Currently, issues may occur when generating export documents (documents are not available). A solution is being worked on

Jan 22, 13:30 UTC
Feb 11, 2025
Resolved - The issue has been resolved. Systems are back to normal.
Feb 11, 16:00 UTC
Investigating - Some customers report issues with Scope. You may experience problems 

connecting to Scope


We are actively investigating the cause of this issue.

Feb 11, 15:27 UTC
Resolved - The issue has been resolved. Systems are back to normal.
Feb 11, 15:01 UTC
Investigating - Some customers report issues with Scope. You may experience problems 

connecting to Scope

We are actively investigating the cause of this issue.

Feb 11, 14:02 UTC
Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.