All Systems Operational

Scope Operational
Customs Operational
🇦🇹 Austria Operational
🇩🇪 Germany Operational
🇳🇱 Dutch Customs (Link to Availability page of Dutch Customs) Operational
🇳🇱 NVWA & PD Operational
🇨🇭 Switzerland Operational
🇺🇸 USA Operational
Air Freight Operational
Airline Messaging Operational
EU RA/KC Database Operational
Flight Schedule Operational
cONEverter Operational
🇳🇱 Cargonaut - CCS Amsterdam (Link to Status page Cargonaut) Operational
Ocean Freight Operational
Carrier Messaging Operational
Ports of Bremen Operational
Port of Hamburg Operational
Portbase Rotterdam (Link to Status page of Portbase) Operational
Vessel Schedule Operational
Communication Links Operational
E-mail from/to Scope Operational
FTP/sFTP Operational
Type B Messaging (SITA) Operational
Support services Operational
Documentation Operational
Ticket system and service portal (HubSpot) Operational
🇨🇭 CH service (general) Operational
🇩🇪 DE service (general) Operational
🇭🇰 HK service (general) Operational
🇲🇽 MX service (general) Operational
🇳🇱 NL service (general) Operational
🇺🇸 US service (general) Operational
Miscellaneous Operational
Denied Party Screening Operational
EU VAT ID Check (Self Monitoring of EU Commission) Operational
Mexico Tax ID Blocklist Operational
Printing from Scope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance affecting the Scope Live Log in Process for Entra ID Users Mar 25, 2026 10:00-12:00 UTC

we would like to inform you about an upcoming maintenance window affecting the live environment of the Scope Hub.

Scheduled Migration
Wednesday, March 25 at 11:00 CET (10:00 UTC)

Expected downtime: 2 hours

During this time, the live environment at https://scope.riege.com will be temporarily unavailable due to the infrastructure migration.

Temporary Login Alternative
A fallback login page is already available and can be used during the downtime:

https://scope-fallback.riege.com

Your access and data will remain secure throughout the process.
Why this migration is happening?
We are moving to a more modern and resilient infrastructure to improve stability, performance, and long-term scalability of the Scope platform.
We appreciate your understanding and will notify you once the migration has been completed successfully.
If you have any questions, please feel free to contact us via service@riege.com or by replying to this email.

Posted on Mar 13, 2026 - 13:06 UTC
Mar 18, 2026
Completed - The scheduled maintenance has been completed.
Mar 18, 11:05 UTC
Scheduled - We would like to inform you that our test environment has been successfully migrated to new infrastructure.

The new test instance is available immediately at: https://scope-staging.riege.com

The previous test URL https://scope.riege.cloud will be decommissioned on Wednesday, March 18 at 12:00 CET (11:00 UTC).

Please update bookmarks, integration settings, or automated test workflows accordingly.
If you have any questions, please feel free to contact us via service@riege.com or by replying to this email.
Thank you for your trust and loyalty!
Your Scope Service Team

Mar 13, 13:02 UTC
Resolved - This incident has been resolved.
Mar 18, 10:10 UTC
Monitoring - We have thoroughly investigated the issue and were unable to identify any problems on our side. Based on our analysis, the incident appears to be related to a disruption involving a major internet service provider.
Please note that no changes or actions were taken on our end that could have resolved the issue. Service recovery seems to have occurred independently of our systems.

Mar 18, 09:37 UTC
Investigating - The Scope application is currently unavailable for some of our customers.
We are investigating the issue.

Mar 18, 08:50 UTC
Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026
Resolved - This incident has been resolved.
Mar 12, 15:22 UTC
Identified - BAZG has reported E-dec performance issues
For further information, please contact the BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

Das BAZG hat E-dec Performanceprobleme gemeldet
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

Mar 12, 12:35 UTC
Mar 11, 2026

No incidents reported.

Mar 10, 2026
Resolved - The disruption at e-dec has been resolved. However, processing the queues may still cause delays.

Die Störung bei e-dec ist behoben. Das Abarbeiten der Queues kann noch zu Verzögerungen führen.

Mar 10, 15:39 UTC
Update - The emergency procedure can be applied.
Next update: As soon as the disruption has been resolved.

Das Notfallverfahren kann angewendet werden.
Nächste Information: Sobald die Störung behoben ist.

Mar 10, 07:49 UTC
Monitoring - The processing of E-dec is currently significantly slowed down. In urgent cases, the emergency procedure can be used.
For further information, please contact the BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

Die Verarbeitung von Edec ist derzeit stark verlangsamt. In dringenden Fällen kann das Notfallverfahren angewendet werden.
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

Mar 10, 07:09 UTC
Mar 9, 2026
Resolved - Das Problem beim erstellen der Dokumente ist behoben. Das Abarbeiten der Queues ist im Gange.
The problem with creating documents has been fixed. The queues are currently being processed.

Mar 9, 09:49 UTC
Identified - BAZG has reported problems with creating the VBD.
For further information, please contact the BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

Das BAZG hat derzeit Probleme beim Erstellen der VBD.
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

Mar 9, 07:17 UTC
Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.