2026-11-18 Maintenance Notification - DE Customs Network Infrastructure
Investigating - Dear Sir or Madam,

Please be advised that scheduled maintenance on our network infrastructure will take place on 18 November 2026 from 11:00 UTC to 12:00 UTC.
Based on our current planning, we do not expect any interruption or degradation of services during this maintenance window. The activities will be performed in a manner designed to maintain full service availability.
Should you nevertheless experience any issues or service disruptions during this period, please report them through the usual support channels.
Thank you for your understanding.
Kind regards,
IT Operations Team
Nov 12, 2026 - 11:35 UTC
Scope Operational
Customs Operational
🇦🇹 Austria Operational
🇩🇪 Germany Operational
🇳🇱 Dutch Customs (Link to Availability page of Dutch Customs) Operational
🇳🇱 NVWA & PD Operational
🇨🇭 Switzerland Operational
🇺🇸 USA Operational
Air Freight Operational
Airline Messaging Operational
EU RA/KC Database Operational
Flight Schedule Operational
cONEverter Operational
🇳🇱 Cargonaut - CCS Amsterdam (Link to Status page Cargonaut) Operational
Ocean Freight Operational
Carrier Messaging Operational
Ports of Bremen Operational
Port of Hamburg Operational
Portbase Rotterdam (Link to Status page of Portbase) Operational
Vessel Schedule Operational
Communication Links Operational
E-mail from/to Scope Operational
FTP/sFTP Operational
Type B Messaging (SITA) Operational
Support services Operational
Documentation Operational
Ticket system and service portal (HubSpot) Operational
🇨🇭 CH service (general) Operational
🇩🇪 DE service (general) Operational
🇭🇰 HK service (general) Operational
🇲🇽 MX service (general) Operational
🇳🇱 NL service (general) Operational
🇺🇸 US service (general) Operational
Miscellaneous Operational
Denied Party Screening Operational
EU VAT ID Check (Self Monitoring of EU Commission) Operational
Mexico Tax ID Blocklist Operational
Printing from Scope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 12, 2026

Unresolved incident: 2026-11-18 Maintenance Notification - DE Customs Network Infrastructure.

Nov 11, 2026

Delays in communication with NL Customs
Resolved - This incident has been resolved.
Nov 11, 08:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 4, 08:58 UTC
Update - We are continuing to investigate this issue.
Oct 29, 14:39 UTC
Investigating - Some Scope customers report delays in the communication with NL Customs. We have reported this to the Dutch Customs helpdesk. We are discussing with Customs for a solution. Delays can last up to about an hour.
Oct 29, 14:18 UTC

Nov 10, 2026

Maintenance work at German Customs ATLAS Einfuhr
Completed - The scheduled maintenance has been completed.
Nov 10, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 06:00 UTC
Scheduled - German Customs has announced maintenance work from 10-11-2026 07:00 to 09:00 CET (06:00 to 08:00 UTC).
Affected procedures: ATLAS EInfuhr
Masterticket: INC000007527279
Affected departments: All
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html
Nov 9, 11:28 UTC

Nov 9, 2026

No incidents reported.

Nov 8, 2026

Maintenance work at German Customs
Completed - The scheduled maintenance has been completed.
Nov 8, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 18:00 UTC
Scheduled - German Customs has announced maintenance work from 06-11-2026 19:00 to 08-11-2026 23:59 CET
Affected procedures: normaly non, maybe international dataexchange
Masterticket: non
Affected departments: all
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html

original Message from Customs:
Nach Auskunft von TAXUD sollen diese Wartungsarbeiten im Normalfall keine Auswirkungen auf den transeuropäischen Nachrichtenaustausch haben. AES, ICS2 und NCTS sollen dadurch nicht betroffen sein. Lediglich bei unerwarteten Problemen während der Wartungsarbeiten kann es zu Störungen im internationalen Nachrichtenversand kommen
Oct 29, 14:01 UTC

Nov 7, 2026

No incidents reported.

Nov 6, 2026

Nov 5, 2026

No incidents reported.

Nov 4, 2026

Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Nov 4, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 11:00 UTC
Scheduled - Please be advised that scheduled maintenance on our network infrastructure will take place on 04 November 2026 from 11:00 to 12:00 UTC.
During this maintenance window, brief service interruptions may occur.
Oct 27, 13:22 UTC

Nov 3, 2026

Maintenance work at German Customs "ATLAS Einfuhr" only
Completed - The scheduled maintenance has been completed.
Nov 3, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 06:00 UTC
Scheduled - German Customs has announced maintenance work from 03-11-2026 07:00 to 08:00 CET (06:00 to 07:00 UTC).
Affected procedures: ATLAS Einfuhr
Masterticket: INC000007515620
Affected departments: all
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html

additional info from german customs:

*Die Nachrichteneinarbeitungen in Bezug auf Ergänzende Zollanmeldungen (Freier Verkehr und Aktive Veredelung - Nachrichtengruppen ZSG, ZSZ, AEZ), sowie Zolllageranmeldungen (Nachrichtengruppen LAE, LBA, LEZ, LUE, LVA, LVE, LVV, LBE, LUZ) werden bereits vor Beginn der Wartungsarbeiten deaktiviert. Somit ist mit längeren Wartezeiten bei den Antwortnachrichten für diese Nachrichtengruppen zu rechnen.

Wir bitten um Ihr Verständnis.
Oct 30, 10:29 UTC

Nov 2, 2026

Urgent ! ! ! - Scope Mail Relay Changes
Completed - The scheduled maintenance has been completed.
Nov 2, 14:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 14:32 UTC
Scheduled - SPF Records and IP change due to Scope Data Center migration

Dear reader,

As part of an update to our mail relay infrastructure, we are adding an additional outbound mail relay network.

The following IP address range is currently whitelisted:
79.171.88.21 or 79.171.88.0/26
From now on please whitelist the following IP range:
193.111.89.168/29
Please ensure that the new IP range is added to your email security policies and any related access control or allowlist configurations.

SPF Record Update
To ensure uninterrupted email delivery and successful SPF validation, your existing SPF record must be updated to authorize the new relay network.

The SPF record should include:
include:_spf.riege.com
Please implement this change asap

Failure to update your SPF record may result in SPF validation failures and could impact email delivery.

If you have any questions or require assistance, please do not hesitate to contact us.

Your Scope Service team
Oct 29, 14:31 UTC

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

Maintenance work at German Customs - Impost only
Completed - The scheduled maintenance has been completed.
Oct 29, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 05:30 UTC
Scheduled - German Customs has announced maintenance work from 29-10-2026 06:30 to 10:00 CET (05:30 to 09:00 UTC).
Affected procedures: Impost
Masterticket: INC000007500509
Affected departments: all
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html

Servicedesk:
Tel.: 0800 8007 5451
E-Mail: servicedesk@ITZBund.de
Oct 15, 13:52 UTC
Incident History Powered by Atlassian Statuspage