All Systems Operational
Scope Operational
Customs Operational
🇦🇹 Austria Operational
🇩🇪 Germany Operational
🇳🇱 Dutch Customs (Link to Availability page of Dutch Customs) ? Operational
🇳🇱 NVWA & PD ? Operational
🇨🇭 Switzerland Operational
🇺🇸 USA Operational
Air Freight Operational
Carrier Messaging Operational
EU RA/KC Database Operational
Flight Schedule Operational
KL/AF/MP Booking Operational
cONEverter Operational
🇳🇱 Cargonaut - CCS Amsterdam (Link to Status page Cargonaut) ? Operational
Ocean Freight Operational
Carrier Messaging Operational
Port of Bremen & Bremerhaven Operational
Port of Hamburg Operational
Portbase Rotterdam (Link to Status page Portbase) ? Operational
Vessel Schedule Operational
Communication Links Operational
E-mail from/to Scope Operational
FTP/sFTP Operational
Type B Messaging (SITA) Operational
Miscellaneous Operational
Denied Party Screening Operational
EU VAT ID Check (Self Monitoring of EU Commission) Operational
Mexico Tax ID Blocklist Operational
Printing from Scope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
dbh technical maintenance - BHT Appliance May 22, 08:00-18:00 UTC
We hereby forward the information from dbh that there is a maintenance on Sunday, 22.05. that may disrupt the data transfer of any BHT application.
Posted on May 17, 10:06 UTC
Past Incidents
May 25, 2022

No incidents reported today.

May 24, 2022
Communication issues with SITA
Resolved - This incident has been resolved.
May 24, 15:52 UTC
Investigating - We are experiencing delays in the communication with SITA. We are currently investigating the issue.
May 24, 12:18 UTC
May 23, 2022

No incidents reported.

May 22, 2022
Maintenance work AEB
Completed - The scheduled maintenance has been completed.
May 22, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 04:01 UTC
Scheduled - Dear Sir or Madam,

due to AEB maintenance work the denied party screening (compliance check) in Scope and Procars will be unavailable on:

22. May 2022 from 06:00 until 22:00 CET

The AEB ticket number for opening the emergency procedure on this day is:
"INC000004448815"

Thank you for your understanding.
Your Scope Helpdesk
May 18, 11:37 UTC
May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022
Wartungsarbeiten Atlas Einfuhr
Completed - The scheduled maintenance has been completed.
May 18, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 14:30 UTC
Scheduled - Sehr geehrte Damen und Herren,

aufgrund der nachfolgend genannten Wartungsarbeiten ist der Nachrichtenverkehr im IT- Verfahren ATLAS Einfuhr wie folgt nicht möglich.

Typ: Wartungsarbeiten

Land: Deutschland

Beginn Datum - Zeit: 18.05.2022 16:30 Uhr*

Ende Datum - Zeit: 18.05.2022 17:30 Uhr

Verfahren: ATLAS Einfuhr

Masterticket: INC000004468161


Dienststellen:

2101, 2150, 2151, 2300, 2600, 2604, 2607, 2631, 2650, 2651, 2701, 2900, 2904, 2906, 3000, 3002, 3200, 3201, 3300, 3352, 3358, 3401, 3450, 3453, 3454, 3601, 3650, 3700, 3701, 3732, 3954, 3956, 4050, 4100, 4506, 4600, 4850, 4900, 4906, 4930, 4961, 5053, 5056, 5100, 5102, 5111, 5203, 5204, 5300, 5330, 5350, 5355, 5550, 5687, 5756, 5850, 5852, 5853, 5857, 5858, 5880, 6133, 6150, 6155, 6156, 6200, 6206, 6207, 6302, 6333, 6502, 6504, 6550, 6653, 6681, 6753, 7050, 7053, 7054, 7150, 7152, 7153, 7157, 7181, 7350, 7352, 7359, 7380, 7400, 7403, 7424, 7500, 7501, 7504, 7553, 7554, 7561, 7600, 7602, 7703, 7750, 7751, 7755, 8000, 8001, 8004, 8008, 8051, 8052, 8100, 8101, 8103, 8300, 8302, 8303, 8304, 8605, 8715, 8750, 8800, 8804, 8850, 8851, 9150, 9300, 9303, 9304, 9305, 9450, 9452, 9453, 9456, 9459, 9501, 9550, 9551, 9552, 9554, 9650, 9652, 9656

Die Nachrichteneinarbeitungen in Bezug auf Ergänzende Zollanmeldungen (Freier Verkehr und Aktive Veredelung - Nachrichtengruppen ZSG, ZSZ, AEZ), sowie Zolllageranmeldungen (Nachrichtengruppen LAE, LBA, LEZ, LUE, LVA, LVE, LVV, LBE, LUZ) werden bereits ca. 2h vor Beginn der Wartungsarbeiten deaktiviert. Somit ist mit längeren Wartezeiten bei den Antwortnachrichten für diese Nachrichtengruppen zu rechnen.
May 16, 13:24 UTC
Login issue with Scope Tracking
Resolved - This incident has been resolved.
May 18, 14:28 UTC
Identified - The potential cause for this issue has been identified and a fix will be implemented tomorrow.
May 17, 17:12 UTC
Update - We are continuing to investigate this issue.
May 17, 16:37 UTC
Update - We are continuing to investigate this issue.
May 17, 15:09 UTC
Investigating - Some Scope customers report issues with the Scope Tracking login (affected versions: >= 22.4).
May 17, 13:55 UTC
May 17, 2022
May 16, 2022
E-Mails are sent multiple times
Resolved - This incident has been resolved.
May 16, 13:12 UTC
Identified - The issue has been identified and a fix is being implemented.
May 16, 12:35 UTC
Investigating - We are currently investigating this issue.
May 16, 12:15 UTC
May 15, 2022
Maintenance work AEB
Completed - The scheduled maintenance has been completed.
May 15, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 04:00 UTC
Scheduled - Dear Sir or Madam,

due to AEB maintenance work the denied party screening (compliance check) in Scope and Procars will be unavailable on:

15. May 2022 from 06:00 until 22:00 CET

The AEB ticket number for opening the emergency procedure on this day is:
"INC000004448815"

Thank you for your understanding.
Your Scope Helpdesk
May 12, 11:10 UTC
May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022
Maintenance Communication Backend
Completed - The scheduled maintenance has been completed.
May 11, 07:43 UTC
Scheduled - We will perform a scheduled maintenance. As a result, you should not experience problems accessing our services.
May 6, 14:36 UTC
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