All Systems Operational
Scope Operational
Customs Operational
🇦🇹 Austria Operational
🇩🇪 Germany Operational
🇳🇱 Dutch Customs (Link to Availability page of Dutch Customs) ? Operational
🇳🇱 NVWA & PD ? Operational
🇨🇭 Switzerland Operational
🇺🇸 USA Operational
Air Freight Operational
Carrier Messaging Operational
EU RA/KC Database Operational
Flight Schedule Operational
KL/AF/MP Booking Operational
cONEverter Operational
🇳🇱 Cargonaut - CCS Amsterdam (Link to Status page Cargonaut) ? Operational
Ocean Freight Operational
Carrier Messaging Operational
Port of Bremen & Bremerhaven Operational
Port of Hamburg Operational
Portbase Rotterdam (Link to Status page Portbase) ? Operational
Vessel Schedule Operational
Communication Links Operational
E-mail from/to Scope Operational
FTP/sFTP Operational
Type B Messaging (SITA) Operational
Support services Operational
Documentation ? Operational
Ticket system (JIRA) Operational
🇨🇭 CH telephony Operational
🇩🇪 DE telephony Operational
🇭🇰 HK telephony Operational
🇲🇽 MX telephony Operational
🇳🇱 NL telephony Operational
🇺🇸 US telephony Operational
Miscellaneous Operational
Denied Party Screening Operational
EU VAT ID Check (Self Monitoring of EU Commission) Operational
Mexico Tax ID Blocklist Operational
Printing from Scope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 30, 2022

No incidents reported today.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022
Infrastructure issues
Resolved - This incident has been resolved.
Sep 27, 14:59 UTC
Update - The issue has been resolved and we are monitoring the situation.
Sep 27, 14:41 UTC
Monitoring - Due to an issue with our network infrastructure some customers are affected by connection issues to our services.
Sep 27, 14:30 UTC
Störung im Nachrichtenverkehr ATLAS AES
Resolved - Sehr geehrte Damen und Herren,

die Störung ist behoben. Der Nachrichtenverkehr mit dem IT-Verfahren ATLAS Ausfuhr ist wieder uneingeschränkt möglich.

Bitte entschuldigen Sie die Unannehmlichkeiten.

Mit freundlichen Grüßen

Ihr Applikationsbetrieb ATLAS und EMCS

_______________________________________________________
Referat IV A 3 - Applikationsbetrieb Zoll

Informationstechnikzentrum Bund (ITZBund)
Postanschrift: Postfach 301645, 53196 Bonn
Hausanschrift: Wilhelm-Fay-Str. 11, 65936 Frankfurt a.M.
Telefon: 0800 8007 5451
Internet: www.itzbund.de

***************************************
Sep 27, 14:17 UTC
Investigating - Die folgende Information erhielten wir von ITZBund
und möchten Ihnen diese gerne weiterleiten:

******************************************************

Sehr geehrte Damen und Herren,

derzeit gibt es eine Störung im Nachrichtenverkehr mit dem IT-Verfahren ATLAS Ausfuhr. An der Störungsbehebung wird gearbeitet.

Das Masterticket lautet: INC000004669331


Mit freundlichen Grüßen


- Applikationsbetrieb Finanzen 2 -

____________________________________
Referat IV A 3 Applikationsbetrieb Schwerpunkt Finanzen


Informationstechnikzentrum Bund (ITZBund)
Sep 27, 08:34 UTC
Sep 26, 2022

No incidents reported.

Sep 25, 2022
Maintenance work AEB
Completed - The scheduled maintenance has been completed.
Sep 25, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 04:00 UTC
Scheduled - Dear Sir or Madam,

due to AEB maintenance work the denied party screening (compliance check) in Scope and Procars will be unavailable on:

25. September 2022 from 06:00 until 22:00 CET

The AEB ticket number for opening the emergency procedure on this day is:
"INC000004639175"

Thank you for your understanding.
Your Scope Helpdesk
Sep 20, 14:00 UTC
Sep 24, 2022
ATLAS Maintanance Einfuhr, EAS, NCTS, IMPOST und AES
Completed - The scheduled maintenance has been completed.
Sep 24, 22:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 10:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 13, 13:10 UTC
Scheduled - ATLAS Maintanance for Einfuhr, EAS, NCTS, IMPOST und AES,
from 12:00 to 24:00 Uhr MESZ (bzw CEST)
Masterticket: INC000004638597
Sep 13, 13:10 UTC
Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022
E-DEC Produktion steht wegen Wartung nicht zur Verfügung
Completed - The scheduled maintenance has been completed.
Sep 18, 09:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 08:00 UTC
Scheduled - Sehr geehrte Damen und Herren Es werden Wartungsarbeiten an Informatiksystemen vorgenommen. Betroffene Anwendung: E-DEC. Zeitraum: Sonntag 18.09.2020 zwischen 08.00 Uhr und 09:15 Uhr. Vielen Dank für Ihr Verständnis. Informationen erteilt das Service Desk BAZG: mailto: https://www.servicedesk.bazg.admin.ch/home
Sep 14, 12:39 UTC
Sep 17, 2022

No incidents reported.

Sep 16, 2022
No response on AGS declarations
Resolved - Customs has reprocessed all declarations they received yesterday during the outage.
You should have received now responses on all these declarations.
In case the status of your declaration becomes rejected, while it was already finished, please issue a ticket via F12 so we can correct the status.

This incident is closed now.
Sep 16, 10:29 UTC
Monitoring - Several customers reported that they are missing answers on AGS declarations sent yesterday.
NL Customs is aware of this and is now working to get these responses delivered. That might take some time.
In case you have such declarations, please issue a Scope ticket using F12 (if not already done so), so we can pass this on to NL Customs Helpdesk.
Sep 16, 09:27 UTC
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