Passar - Probleme bei der Erstellung von Ausfuhr Dokumenten / Passar - Problems with the creation of export documents
Update - Der Abschluss der europaweiten Umstellung auf NCTS Phase 5, welche alle gVV-Mitgliedstaaten betrifft, kann zu Einschränkungen bei einzelnen Verfahren bzw. Verfahrensschritte führen. Im Falle von prozessbehindernden Einschränkungen, kann das Notfallverfahren angewendet werden.

The completion of the Europe-wide transition to NCTS Phase 5, which affects all Common Transit Convention (gVV) member states, may lead to restrictions in certain procedures or process steps.
In the event of process-disrupting restrictions, the emergency procedure can be applied.
Jan 23, 2025 - 07:09 UTC
Identified - CH-MRN bleiben im Status «aktiviert» stehen und internationale Meldungen werden nicht ausgelöst. Das Notfallverfahren kann angewendet werden.

CH-MRNs remain in the status 'activated,' and international notifications are not being triggered. The emergency procedure can be applied
Jan 22, 2025 - 14:59 UTC
Investigating - Momentan können Probleme bei der Erstellung von Ausfuhr Dokumenten auftreten. (Dokumente sind nicht verfügbar) An der Lösung wird gearbeitet.

https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

Currently, issues may occur when generating export documents (documents are not available). A solution is being worked on
Jan 22, 2025 - 13:30 UTC
Scope Operational
Customs Degraded Performance
🇦🇹 Austria Operational
🇩🇪 Germany Operational
🇳🇱 Dutch Customs (Link to Availability page of Dutch Customs) ? Operational
🇳🇱 NVWA & PD ? Operational
🇨🇭 Switzerland Degraded Performance
🇺🇸 USA Operational
Air Freight Operational
Airline Messaging Operational
EU RA/KC Database Operational
Flight Schedule Operational
cONEverter Operational
🇳🇱 Cargonaut - CCS Amsterdam (Link to Status page Cargonaut) ? Operational
Ocean Freight Operational
Carrier Messaging (Link to Status page of INTTRA) ? Operational
Ports of Bremen Operational
Port of Hamburg Operational
Portbase Rotterdam (Link to Status page of Portbase) ? Operational
Vessel Schedule Operational
Communication Links Operational
E-mail from/to Scope Operational
FTP/sFTP Operational
Type B Messaging (SITA) Operational
Support services Operational
Documentation ? Operational
Ticket system and service portal (HubSpot) Operational
🇨🇭 CH service (general) Operational
🇩🇪 DE service (general) Operational
🇭🇰 HK service (general) Operational
🇲🇽 MX service (general) Operational
🇳🇱 NL service (general) Operational
🇺🇸 US service (general) Operational
Miscellaneous Operational
Denied Party Screening Operational
EU VAT ID Check (Self Monitoring of EU Commission) Operational
Mexico Tax ID Blocklist Operational
Printing from Scope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 23, 2025

Unresolved incident: Passar - Probleme bei der Erstellung von Ausfuhr Dokumenten / Passar - Problems with the creation of export documents.

Jan 22, 2025
Jan 21, 2025
Infrastructure maintenance
Completed - The scheduled maintenance has been completed.
Jan 21, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 20:00 UTC
Scheduled - We will perform maintenance work on our infrastructure on 2025-01-21 from 21:00 to 22:00 CET (20:00 to 21:00 UTC). We do not expect any issues.
Jan 3, 12:17 UTC
NL Customs: Einde transitieperiode van NCTS5/DVA
Completed - The scheduled maintenance has been completed.
Jan 21, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 12:00 UTC
Scheduled - Vanaf 21 januari 2025 00:00 is de transitieperiode van NCTS5/DVA niet meer actief. Hiermee zijn ook de validaties op een NCTS5/DVA aangifte veranderd.

Zie onze knowledgebase pagina voor meer informatie hierover: NCTS5/DVA Einde transitieperiode
Jan 20, 11:47 UTC
Jan 20, 2025
Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025
Maintenance work at German Customs for Atlas AES
Completed - The scheduled maintenance has been completed.
Jan 15, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 06:00 UTC
Scheduled - German Customs has reported maintenance work.
Affected procedures: ATLAS AES
Masterticket: INC000006431924

Additional information:
Please note that the processing of particularly large participant messages (many positions, many documents, many packages, many completion shares, etc.) will be deactivated 1 hour before the start of the maintenance work. This means that longer waiting times for response messages are to be expected.
Jan 10, 11:00 UTC
Jan 14, 2025
Scope connectivity issues
Resolved - This incident has been resolved.
Jan 14, 14:13 UTC
Monitoring - We have checked our infrastructure and found no issues. The cause is likely external. Additionally, we have received reports from customers that they were able to log in again after some time. Therefore, I suggest continuing to try.
In the meantime we keep monitoring the system.
Jan 14, 13:59 UTC
Investigating - Some customers report issues with Scope. You may experience problems connecting to Scope.
We are actively investigating the cause of this issue.
Jan 14, 13:02 UTC
Jan 13, 2025
Kommunikationsprobleme mit Passar / Passar Communications Problems
Resolved - This incident has been resolved.
Jan 13, 07:14 UTC
Update - Update: Die generelle Störung betrifft E-dec und Passar. In dringenden Fällen ist das Notfallverfahren anzuwenden.

Update: The general disruption affects E-dec and Passar. In urgent cases, the emergency procedure should be applied
Jan 10, 10:35 UTC
Identified - Generelle Störung Bundesnetz --> in dringenden Fällen ist das Notfallverfahren anzuwenden

General disruption in the federal network – in urgent cases, the emergency procedure should be applied

https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
Jan 10, 10:16 UTC
Investigating - Der Zoll hat derzeit Kommunikationsprobleme im Zusammenhang mit Passar; wir warten auf weitere Informationen.

The customs authorities are currently experiencing communication issues related to Passar; we are awaiting further information.
Jan 10, 09:00 UTC
Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025
Jan 9, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage