Chartera Output Login mit Zertifikat nicht verfügbar / Chartera Output Login with certificate unavailable
Update - Die Dokumente können über Chartera wieder bezogen werden. Die Dossiers in Chartera Output Login mit Zertifikat sind derzeit nicht verfügbar. Die einzelnen Veranlagungsverfügungen, Borderaux und Rechnungen können im Register "Dokumente" heruntergeladen werden.

The documents can be retrieved again via Chartera.

The files in Chartera Output Login with certificate are currently unavailable. The individual assessment notices, tax summaries (bordereaux), and invoices can be downloaded from the ‘Documents’ tab

https://www.bazg.admin.ch/de/systemverfuegbarkeit
May 29, 2026 - 06:20 UTC
Monitoring - Es können derzeit keine Belege heruntergeladen werden. Das Notfallverfahren kann angewendet werden.

Currently, documents cannot be downloaded. The emergency procedure may be applied.

https://www.bazg.admin.ch/de/systemverfuegbarkeit
May 28, 2026 - 12:18 UTC
Update - In Chartera Output Login mit Zertifikat werden derzeit keine Dossiers erstellt.
Die einzelnen Belege können via Reiter Dokumente herunterladen werden.

In the Chartera output login with certificate, no dossiers are currently being created.
The documents can be downloaded via the Documents tab.
May 28, 2026 - 09:21 UTC
Update - Derzeit besteht eine Verzögerung bei den Statusmeldungen auf Seiten des Zolls im Zusammenhang mit e-dec, verursacht durch Probleme auf dem Mailserver des Zolls.

There is currently a delay in status notifications on the customs side in connection with e‑dec, caused by issues with the customs mail server.

https://www.bazg.admin.ch/de/systemverfuegbarkeit
May 28, 2026 - 08:15 UTC
Investigating - Derzeit besteht eine Verzögerung der Statusmeldungen aufgrund Probleme auf dem Mailserver.

Currently, status messages are delayed due to issues with the mail server.

https://www.bazg.admin.ch/de/systemverfuegbarkeit
May 28, 2026 - 08:08 UTC
Scope Operational
Customs Degraded Performance
🇦🇹 Austria Operational
🇩🇪 Germany Operational
🇳🇱 Dutch Customs (Link to Availability page of Dutch Customs) Operational
🇳🇱 NVWA & PD Operational
🇨🇭 Switzerland Degraded Performance
🇺🇸 USA Operational
Air Freight Operational
Airline Messaging Operational
EU RA/KC Database Operational
Flight Schedule Operational
cONEverter Operational
🇳🇱 Cargonaut - CCS Amsterdam (Link to Status page Cargonaut) Operational
Ocean Freight Operational
Carrier Messaging Operational
Ports of Bremen Operational
Port of Hamburg Operational
Portbase Rotterdam (Link to Status page of Portbase) Operational
Vessel Schedule Operational
Communication Links Operational
E-mail from/to Scope Operational
FTP/sFTP Operational
Type B Messaging (SITA) Operational
Support services Operational
Documentation Operational
Ticket system and service portal (HubSpot) Operational
🇨🇭 CH service (general) Operational
🇩🇪 DE service (general) Operational
🇭🇰 HK service (general) Operational
🇲🇽 MX service (general) Operational
🇳🇱 NL service (general) Operational
🇺🇸 US service (general) Operational
Miscellaneous Operational
Denied Party Screening Operational
EU VAT ID Check (Self Monitoring of EU Commission) Operational
Mexico Tax ID Blocklist Operational
Printing from Scope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 29, 2026

Unresolved incident: Chartera Output Login mit Zertifikat nicht verfügbar / Chartera Output Login with certificate unavailable.

May 28, 2026
May 27, 2026
Post-Maintenance Emergency Change
Completed - The scheduled maintenance has been completed.
May 27, 13:51 UTC
Verifying - Verification is currently underway for the maintenance items.
May 27, 13:39 UTC
Update - The maintenance work is nearing completion. Service will be restored shortly.
May 27, 13:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 12:00 UTC
Scheduled - The scheduled maintenance announced earlier today has been rolled back following validation checks during the maintenance window.
However, during post-maintenance validation, we identified the need for an additional emergency change to ensure continued stability and reliability of the affected services.
This emergency maintenance will take place today, May 27, 2026, between 12:00 and 15:00 UTC (14:00 - 17:00 CEST).
During this period, brief interruptions or degraded performance may again affect this and other related services.
May 27, 11:53 UTC
Infrastructure maintenance
Completed - The scheduled maintenance has been completed.
May 27, 11:00 UTC
Update - Maintenance work is currently in progress. We are aware of the ongoing outages and are actively monitoring the situation.
May 27, 10:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 10:00 UTC
Scheduled - Today, May 27, 2026, between 10:00 and 11:00 UTC (12:00–13:00 CEST), we will perform scheduled maintenance due to a firewall migration.
During this time, brief interruptions or degraded performance may affect this and other related services. We will make every effort to minimize any impact and complete the work as quickly as possible.
A rollback procedure is in place should it become necessary.
We will provide an update as soon as the maintenance has been completed.
May 27, 09:13 UTC
May 26, 2026

No incidents reported.

May 25, 2026
Unscheduled downtime at German Customs
Resolved - This incident has been resolved.
May 25, 16:31 UTC
Investigating - German Customs has reported unscheduled kommunikation problems
Affected procedures: Einfuhr (EZA), Suma
Masterticket: INC000007341431
May 25, 12:05 UTC
May 24, 2026

No incidents reported.

May 23, 2026
NL Customs - DMS Digital file / DMS Digitaal dossier
Resolved - This incident has been resolved.
May 23, 08:04 UTC
Monitoring - EN
Issue Resolved – Action Required

A solution has been implemented and the issue has been resolved. We are continuing to monitor the platform to ensure everything remains stable.

Action required:
If your document messages were affected by this issue, please resend those document messages to Customs via Scope.
Once Customs has successfully received the document message, a DMSNLRCV message will be returned as confirmation of receipt.

Known issue – Indirect Representation (Representation Status 3)
We are still seeing issues with declarations using Representation Status 3 (Indirect Representation).
If you have a declaration with indirect representation, please send the document message and create a ticket via F12 on the declaration so that we can make the necessary adjustments.

NL
Probleem opgelost – Actie vereist

Er is een oplossing geïmplementeerd en het probleem is verholpen. We blijven het platform monitoren om de stabiliteit en correcte werking te waarborgen.

Actie vereist:
Als uw documentberichten door dit probleem zijn geraakt, verzoeken wij u deze documentberichten opnieuw via Scope naar de Douane te versturen.
Zodra het documentbericht succesvol door de Douane is ontvangen, ontvangt u een DMSNLRCV-bericht als bevestiging van ontvangst.

Bekend probleem – Vertegenwoordigingsstatus 3 (Indirecte vertegenwoordiging)
We zien nog problemen bij aangiften met vertegenwoordigingsstatus 3 (indirecte vertegenwoordiging).
Heeft u een aangifte met indirecte vertegenwoordiging, stuur het document bericht en en maak dan via F12 een ticket op de aangifte. Wij kunnen deze vervolgens voor u aanpassen.
May 22, 06:19 UTC
Identified - EN
We are still experiencing issues with the acceptance of the "DMS Present Documents" messages by Dutch Customs.
We are currently working on a solution to resolve this issue.

If your declaration requires urgent handling, please contact:
Douane Aangifte Behandeling
Phone: 0800-0143, option 1


NL
We ondervinden nog steeds problemen met de acceptatie van de "DMS Opsturen bescheiden" door de Nederlandse douane.
We werken momenteel aan een oplossing voor dit probleem.

Indien uw aangifte directe behandeling vereist, kunt u contact opnemen met:
Douane Aangifte Behandeling
Telefoon: 0800-0143, optie 1
May 20, 18:55 UTC
Monitoring - EN
All messages from today have been retriggered, and we are currently checking with Dutch Customs whether they have received them.

NL
Alle berichten van vandaag zijn opnieuw verzonden en we controleren momenteel bij de Nederlandse douane of zij deze hebben ontvangen.
May 20, 14:41 UTC
Update - EN:
If your declaration requires urgent handling, please contact:
Douane Aangifte Behandeling
Phone: 0800-0143, option 1

NL:
Indien uw aangifte directe behandeling vereist, kunt u contact opnemen met:
Douane Aangifte Behandeling
Telefoon: 0800-0143, optie 1
May 20, 08:27 UTC
Investigating - EN
Currently, messages with attachments for DMS declarations (sent via the “Present documents” option) do not seem to be reaching Dutch Customs. We are working closely with Dutch Customs to solve this issue as soon as possible.
NL
Op dit moment lijken berichten met bijlagen voor DMS-aangiftes (verstuurd via de optie “Opsturen bescheiden”) de Douane niet te bereiken. We werken samen met de Douane om dit probleem zo snel mogelijk op te lossen.
May 20, 07:42 UTC
May 22, 2026
Passar and Edec performance issues // Passar und Edec Performanceprobleme
Resolved - This incident has been resolved.
May 22, 15:08 UTC
Investigating - BAZG has reported passar performance issues
For further information, please contact the BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

Das BAZG hat Passar Performanceprobleme gemeldet
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
May 21, 09:14 UTC
May 21, 2026
Unscheduled downtime for Scope
Resolved - This incident has been resolved.
May 21, 14:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 21, 13:57 UTC
Investigating - Some Scope customers are unable to use Scope because of an unscheduled downtime.

We are currently investigating the issue.
May 21, 13:18 UTC
Maintenance Firewall Services FRA
Completed - The scheduled maintenance has been completed.
May 21, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 10:26 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 21, 10:20 UTC
Scheduled - Please be aware that we are planning to perform a short maintenance due to a firewall migration in FRA as mentioned above.

21.05.2026 12:00 to 13:00 CET

Therefore, some interruptions to this service or others may occur in the stated timeframe.

We will try to keep these, of course, to a minimum if possible.

A rollback option is in place.

We will let you know when the work is done.
May 21, 06:36 UTC
May 20, 2026
May 19, 2026
Passar Sendefehler / PASSAR send error
Resolved - This incident has been resolved.
May 19, 07:13 UTC
Identified - Aufgrund von Problemen beim BIT sind einige Kunden von PASSAR-Sendefehlern betroffen. In diesen Fällen muss jeder betroffene Kunde einen neuen PASSAR-Token generieren und uns diesen erneut zusenden.
https://service.riege.com/de/knowledge/wie-kann-ich-im-eportal-einen-token-aktualisieren

Due to issues with BIT, some customers are affected by PASSAR transmission errors. In these cases, each affected customer needs to generate a new PASSAR token and send it to us again.
https://service.riege.com/de/knowledge/wie-kann-ich-im-eportal-einen-token-aktualisieren
May 18, 08:42 UTC
DMS Digital file: Present Documents option not always activated
Resolved - This issue is now resolved. The Present Documents option works now as expected.
May 19, 06:21 UTC
Identified - The issue has been identified and a fix is being implemented.
May 18, 07:33 UTC
Monitoring - When a DMS Control message is received without code 10 (document control), the “Present Documents” option in the DMS declaration is not activated.
Previously, a DMS Control message with code 10 was received, but NL Customs is now sending code 40 (physical control without document control). We are currently working on a fix.
Workaround: please report the MRN of the DMS declaration to our helpdesk. We will then update the DMS Control message to document control.
May 18, 07:32 UTC
May 18, 2026
May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage