All Systems Operational
Scope Operational
Customs Operational
🇦🇹 Austria Operational
🇩🇪 Germany Operational
🇳🇱 Dutch Customs (Link to Availability page of Dutch Customs) ? Operational
🇳🇱 NVWA & PD ? Operational
🇨🇭 Switzerland Operational
🇺🇸 USA Operational
Air Freight Operational
Airline Messaging Operational
EU RA/KC Database Operational
Flight Schedule Operational
cONEverter Operational
🇳🇱 Cargonaut - CCS Amsterdam (Link to Status page Cargonaut) ? Operational
Ocean Freight Operational
Carrier Messaging Operational
Ports of Bremen Operational
Port of Hamburg Operational
Portbase Rotterdam (Link to Status page Portbase) ? Operational
Vessel Schedule Operational
Communication Links Operational
E-mail from/to Scope Operational
FTP/sFTP Operational
Type B Messaging (SITA) Operational
Support services Operational
Documentation ? Operational
Ticket system and service portal (HubSpot) Operational
🇨🇭 CH service (general) Operational
🇩🇪 DE service (general) Operational
🇭🇰 HK service (general) Operational
🇲🇽 MX service (general) Operational
🇳🇱 NL service (general) Operational
🇺🇸 US service (general) Operational
Miscellaneous Operational
Denied Party Screening Operational
EU VAT ID Check (Self Monitoring of EU Commission) Operational
Mexico Tax ID Blocklist Operational
Printing from Scope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024
Resolved - This incident has been resolved.
Mar 18, 10:36 UTC
Monitoring - The issue has been resolved and we are currently monitoring the results.
Mar 18, 10:32 UTC
Identified - We are working to resolve an issue with internal network connectivity on Azure.
Mar 18, 10:31 UTC
Investigating - We are currently investigating an issue with Scope SSO logins, which prevents users from logging in using their Microsoft account.
Mar 18, 10:17 UTC
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024
Resolved - The issue has been resolved. Systems are back to normal.
Mar 12, 16:48 UTC
Monitoring - HubSpot is currently unavailable for some users. For updates please see https://status.hubspot.com.
Mar 12, 15:50 UTC
Resolved - This incident has been resolved.
Mar 12, 15:20 UTC
Monitoring - German Customs has reported unscheduled downtime.
Affected procedures: Einfuhr
Customs offices:
2181
2301
2307
2325
2903
2956
3004
3354
4002
4105
4106
4181
5202
5230
5633
5881
6310
6332
6752
7154
7159
8002
8106
8351
8355
8380
8752
8756
8801
8853
8857
8904
9004
9030
9152
9154
9180
9420
Masterticket: INC000005716389

Mar 12, 14:55 UTC
Completed - The scheduled maintenance has been completed.
Mar 12, 11:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 11:30 UTC
Scheduled - Due to maintenance work on the Scope Customs Integration interface (SCI), we expect a downtime of approx. 30 minutes. All incoming interface messages will be queued on our side and transferred to Scope after the maintenance work has been completed.
This only affects the interface communication, not the general communication with ATLAS

Mar 12, 08:44 UTC
Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024
Completed - The scheduled maintenance has been completed.
Mar 7, 07:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 06:00 UTC
Scheduled - German Customs has announced maintenance work from 07-03-2024 07:00 to 08:30 CET (06:00 to 07:30 UTC).
Affected procedures: Atlas Einfuhr
Masterticket: INC000005700335
Affected departments: All
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html

Mar 6, 06:25 UTC
Mar 6, 2024

No incidents reported.

Mar 5, 2024
Resolved - The situation is stable and the incident is resolved.
Mar 5, 13:45 UTC
Monitoring - The cause has been solved and Scope is available again. We are continuing to monitor the situation.
Mar 5, 13:30 UTC
Identified - We found the cause for the issue and are currently working on a solution.
Mar 5, 13:28 UTC
Investigating - Some customers report issues with Scope. You may experience problems 

connecting to Scope


We are actively investigating the cause of this issue.

Mar 5, 13:21 UTC