All Systems Operational

Scope Operational
Customs Operational
🇦🇹 Austria Operational
🇩🇪 Germany Operational
🇳🇱 Dutch Customs (Link to Availability page of Dutch Customs) Operational
🇳🇱 NVWA & PD Operational
🇨🇭 Switzerland Operational
🇺🇸 USA Operational
Air Freight Operational
Airline Messaging Operational
EU RA/KC Database Operational
Flight Schedule Operational
cONEverter Operational
🇳🇱 Cargonaut - CCS Amsterdam (Link to Status page Cargonaut) Operational
Ocean Freight Operational
Carrier Messaging Operational
Ports of Bremen Operational
Port of Hamburg Operational
Portbase Rotterdam (Link to Status page of Portbase) Operational
Vessel Schedule Operational
Communication Links Operational
E-mail from/to Scope Operational
FTP/sFTP Operational
Type B Messaging (SITA) Operational
Support services Operational
Documentation Operational
Ticket system and service portal (HubSpot) Operational
🇨🇭 CH service (general) Operational
🇩🇪 DE service (general) Operational
🇭🇰 HK service (general) Operational
🇲🇽 MX service (general) Operational
🇳🇱 NL service (general) Operational
🇺🇸 US service (general) Operational
Miscellaneous Operational
Denied Party Screening Operational
EU VAT ID Check (Self Monitoring of EU Commission) Operational
Mexico Tax ID Blocklist Operational
Printing from Scope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scope connection with NL Customs and NVWA Sep 29, 2026 10:00-11:00 UTC

During this maintenance, the connection between Scope, NL-Customs and NVWA will be reconfigured to use the new VPN and MTA.

During this period, you may experience delays in communication with NL Customs (DMS, NCTS, AES) and/or NVWA (Client PD, Client VWA). Any messages that are delayed during the maintenance will be processed once the maintenance has been completed.
Posted on Sep 23, 2026 - 12:52 UTC

Sep 23, 2026

Maintenance Notification – Network Infrastructure
Completed - The scheduled maintenance has been completed.
Sep 23, 12:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 07:00 UTC
Scheduled - Please be advised that scheduled maintenance on our network infrastructure will take place on 23 September 2026 from 07:00 UTC to 14:00 UTC.
Based on our current planning, we do not expect any interruption or degradation of services during this maintenance window.
Sep 23, 06:30 UTC
Issues with Scope
Resolved - This incident has been resolved.
Sep 23, 10:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 10:27 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 23, 10:13 UTC
Investigating - Some Scope customers are currently experiencing issues with Scope. You may experience intermittent connection interruptions. We are currently investigating the issue.
Sep 23, 09:59 UTC
Delays in processing NL Customs messages
Resolved - This incident has been resolved.
Sep 23, 08:37 UTC
Monitoring - We have identified and have taken care of the issue and we are now monitoring the results.
Sep 23, 08:27 UTC
Investigating - We are investigating the delayed processing of the messages received by NL Customs
Sep 23, 08:09 UTC
Maintenance work at German Customs (ATLAS Einfuhr only)
Completed - The scheduled maintenance has been completed.
Sep 23, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 05:00 UTC
Scheduled - German Customs has announced maintenance work from 23-09-2026 07:00 to 08:00 CET (05:00 to 06:00 UTC).
Affected procedures: Einfuhr
Masterticket: INC000007474983
Affected departments: all
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html
Sep 22, 10:30 UTC

Sep 22, 2026

Maintenance Notification – Network Infrastructure
Completed - The scheduled maintenance has been completed.
Sep 22, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 06:00 UTC
Scheduled - Please be advised that scheduled maintenance on our network infrastructure will take place on 22 September 2026 from 06:00 UTC to 13:00 UTC.
Based on our current planning, we do not expect any interruption or degradation of services during this maintenance window.
Sep 17, 10:06 UTC

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Sep 16, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 10:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 9, 11:12 UTC
Scheduled - Please be informed that planned maintenance work will be carried out on the Azure Services Environment on September 16, 2026, from 12:00 PM to 1:00 PM CEST.
During this maintenance window, service interruptions and temporary downtime are expected. As a result, some services may be unavailable or experience degraded performance throughout the maintenance period.
Sep 9, 11:11 UTC

Sep 15, 2026

No incidents reported.

Sep 14, 2026

Unscheduled downtime at German Customs WKS only
Resolved - This incident has been resolved.
Sep 14, 14:21 UTC
Monitoring - German Customs has reported unscheduled downtime.
Affected procedures: WKS
Masterticket: tba
Sep 14, 13:38 UTC
2026-09-14 Printing Issues and log in Issues in SCOPE
Resolved - This incident has been resolved.
Sep 14, 12:50 UTC
Update - We're still experiencing issues with the DNS operator, which can lead to connection problems and performance fluctuations.
Sep 14, 12:18 UTC
Update - User not using SCOPE Hub are still facing technical issues.
Sep 14, 11:35 UTC
Monitoring - Log into SCOPE is possible again, printing appears still not possible at the moment.
Sep 14, 10:50 UTC
Identified - There seems to be a problem with the Jasper service and LDAP right now. It's working again, though performance is still inconsistent. We are still facing some issues with network operator.
Sep 14, 10:24 UTC
Investigating - We're currently experiencing a problem with printing. We're working hard to resolve the issue. It appears that some customers are also having trouble logging in to LDAP.
Sep 14, 09:54 UTC

Sep 13, 2026

Störung im Nachrichtenverkehr mit dem Verfahren ATLAS Einfuhr (teilweise)
Resolved - This incident has been resolved.
Sep 13, 17:58 UTC
Investigating - Guten Tag,

aktuell liegt weiterhin eine Störung im ATLAS Teilverfahren Einfuhr vor. Diese Störung betrifft Vorgänge, deren Nachrichtenaustausch im ursprünglichen Störungszeitraum (siehe nachfolgende An- und Abkündigung) begonnen hat.
An der Störungsbehebung wird mit Hochdruck gearbeitet.

Die Masterticketnummer lautet: INC000007465323

Bitte entschuldigen Sie die Unannehmlichkeiten.

Mit freundlichen Grüßen
i.A.
Ihr Applikationsbetrieb ATLAS und EMCS
_______________________________________________________
Referat IV A 3 Applikationsbetrieb Zoll
- Applikationsbetrieb ATLAS und EMCS -
Telefon: 0800 8007 5451
Mail: servicedesk@itzbund.de
Sep 13, 10:00 UTC
Unscheduled problem at German Customs SumA, ATLAS Einfuhr
Resolved - This incident has been resolved.
Sep 13, 06:16 UTC
Monitoring - German Customs has reported unscheduled Problems .
Affected procedures: SumA, ATLAS Einfuhr
Masterticket: INC000007465303
Sep 12, 23:20 UTC

Sep 12, 2026

Maintenance work at German Customs
Completed - The scheduled maintenance has been completed.
Sep 12, 21:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 12:00 UTC
Scheduled - German Customs has announced maintenance work from 12-09-2026 14:00 to 23:59 CET (12:00 to 21:59 UTC).
Affected procedures: ATLAS Einfuhr, EAS, Versand (NCTS), IMPOST, WKS und Ausfuhr (AES)
Masterticket: INC000007452899
Affected departments: all
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html

original Message from german customs:
**************************
Guten Tag,

aufgrund der nachfolgend genannten Wartungsarbeiten ist der Nachrichtenverkehr im IT- Verfahren ATLAS Einfuhr, EAS, Versand (NCTS), IMPOST, WKS und Ausfuhr (AES) nicht möglich.

Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 12.09.2026 14:00 Uhr*
Ende Datum - Zeit: 12.09.2026 23:59 Uhr
Verfahren: ATLAS Einfuhr
Masterticket: INC000007452899
Dienststellen: alle
*Die Nachrichteneinarbeitungen in Bezug auf Ergänzende Zollanmeldungen (Freier Verkehr und Aktive Veredelung - Nachrichtengruppen ZSG, ZSZ, AEZ), sowie Zolllageranmeldungen (Nachrichtengruppen LAE, LBA, LEZ, LUE, LVA, LVE, LVV, LBE, LUZ) werden bereits ca. 3h vor Beginn der Wartungsarbeiten deaktiviert. Somit ist mit längeren Wartezeiten bei den Antwortnachrichten für diese Nachrichtengruppen zu rechnen.


Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 12.09.2026 14:00 Uhr
Ende Datum - Zeit: 12.09.2026 23:59 Uhr
Verfahren: ATLAS EAS
Masterticket: INC000007452899
Dienststellen: alle


Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 12.09.2026 14:00 Uhr
Ende Datum - Zeit: 12.09.2026 23:59 Uhr
Verfahren: ATLAS Versand (NCTS)
Masterticket: INC000007452899
Dienststellen: alle


Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 12.09.2026 14:00 Uhr*
Ende Datum - Zeit: 12.09.2026 23:59 Uhr
Verfahren: ATLAS Ausfuhr (AES)
Masterticket: INC000007452899
Dienststellen: alle
* Bitte beachten Sie, dass die Bearbeitung von besonders großen Teilnehmernachrichten (viele Positionen, viele Unterlagen, viele Packstücke, viele Beendigungsanteile etc.)
bereits 1h vor Beginn der Wartungsarbeiten deaktiviert wird. Somit ist mit längeren Wartezeiten bei den Antwortnachrichten zu rechnen.

Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 12.09.2026 14:00 Uhr
Ende Datum - Zeit: 12.09.2026 23:59 Uhr
Verfahren: ATLAS IMPOST
Masterticket: INC000007452899
Dienststellen: alle

Typ: Wartungsarbeiten
Land: Deutschland
Beginn Datum - Zeit: 12.09.2026 14:00 Uhr
Ende Datum - Zeit: 12.09.2026 23:59 Uhr
Verfahren: ATLAS WKS
Masterticket: INC000007452899
Dienststellen: alle


Wir bitte um Ihr Verständnis.

Bitte wenden Sie sich bei Fragen oder Problemen an unseren Servicedesk.
Tel.: 0800 8007 5451
E-Mail: servicedesk@ITZBund.de
Sep 2, 07:20 UTC

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage