Riege Software Status

All Systems Operational

Scope Operational

Customs Operational

🇦🇹 Austria Operational

🇩🇪 Germany Operational

🇳🇱 Dutch Customs (Link to Availability page of Dutch Customs) Operational

🇳🇱 NVWA & PD Operational

🇨🇭 Switzerland Operational

🇺🇸 USA Operational

Air Freight Operational

Airline Messaging Operational

EU RA/KC Database Operational

Flight Schedule Operational

cONEverter Operational

🇳🇱 Cargonaut - CCS Amsterdam (Link to Status page Cargonaut) Operational

Ocean Freight Operational

Carrier Messaging Operational

Ports of Bremen Operational

Port of Hamburg Operational

Portbase Rotterdam (Link to Status page Portbase) Operational

Vessel Schedule Operational

Communication Links Operational

E-mail from/to Scope Operational

FTP/sFTP Operational

Type B Messaging (SITA) Operational

Support services Operational

Documentation Operational

Ticket system (HubSpot) Operational

🇨🇭 CH service (general) Operational

🇩🇪 DE service (general) Operational

🇭🇰 HK service (general) Operational

🇲🇽 MX service (general) Operational

🇳🇱 NL service (general) Operational

🇺🇸 US service (general) Operational

Miscellaneous Operational

Denied Party Screening Operational

EU VAT ID Check (Self Monitoring of EU Commission) Operational

Mexico Tax ID Blocklist Operational

Printing from Scope Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 9, 2023

No incidents reported today.

Dec 8, 2023

No incidents reported.

Dec 7, 2023

Scope-Exit Wartungsarbeiten

Completed - The scheduled maintenance has been completed.
Dec 7, 11:23 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 11:21 UTC

Scheduled - Scope-Exit is not available due to an update
Dec 7, 11:21 UTC

Dec 6, 2023

Maintenance work at German Customs

Completed - The scheduled maintenance has been completed.
Dec 6, 07:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 05:30 UTC

Scheduled - German Customs has announced maintenance work from 06-12-2023 06:30 to 08:00 CET (05:30 to 07:00 UTC).
Affected procedures: Atlas Ausfuhr, Atlas Einfuhr
Masterticket: INC000005519059
Affected departments: all
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html
Dec 5, 10:33 UTC

Dec 5, 2023

No incidents reported.

Dec 4, 2023

Scope Customs Integration processing delayed

Resolved - This incident has been resolved.
Dec 4, 13:16 UTC

Monitoring - The fix has been applied and outstanding messages are now being processed. We are monitoring the progress.
Dec 4, 13:14 UTC

Identified - The issue has been identified and we are currently applying a fix.
Dec 4, 13:01 UTC

Investigating - The Scope Customs Integration currently has an issue, which results in delayed processing. We are investigating the causes.
Dec 4, 12:29 UTC

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

Scope unavailable for some customers

Resolved - This incident has been resolved. All customers should be able to login again.
Nov 29, 07:14 UTC

Investigating - The Scope application is currently unavailable for some of our customers. We are investigating the issue.
Nov 29, 06:06 UTC

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

Performance degradation at German Customs

Resolved - This incident has been resolved.
Nov 25, 22:57 UTC

Investigating - German Customs has reported performance degradation.
Affected procedures: ATLAS AES
Masterticket: INC000005473226
Nov 25, 22:15 UTC

Maintenance work at German Customs

Completed - The scheduled maintenance has been completed.
Nov 25, 22:11 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 11:00 UTC

Scheduled - German Customs has announced maintenance work from 25-11-2023 12:00 to 24:00 CET (11:00 to 23:00 UTC).
Affected procedures: Einfuhr, AES, Versand, Impost and Ausfuhr
Masterticket: INC000005473226
Affected departments: All
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html
Nov 16, 16:27 UTC