All Systems Operational
Scope Operational
Customs Operational
🇦🇹 Austria Operational
🇩🇪 Germany Operational
🇳🇱 Dutch Customs (Link to Availability page of Dutch Customs) ? Operational
🇳🇱 NVWA & PD ? Operational
🇨🇭 Switzerland Operational
🇺🇸 USA Operational
Air Freight Operational
Airline Messaging Operational
EU RA/KC Database Operational
Flight Schedule Operational
cONEverter Operational
🇳🇱 Cargonaut - CCS Amsterdam (Link to Status page Cargonaut) ? Operational
Ocean Freight Operational
Carrier Messaging (Link to Status page of INTTRA) ? Operational
Ports of Bremen Operational
Port of Hamburg Operational
Portbase Rotterdam (Link to Status page of Portbase) ? Operational
Vessel Schedule Operational
Communication Links Operational
E-mail from/to Scope Operational
FTP/sFTP Operational
Type B Messaging (SITA) Operational
Support services Operational
Documentation ? Operational
Ticket system and service portal (HubSpot) Operational
🇨🇭 CH service (general) Operational
🇩🇪 DE service (general) Operational
🇭🇰 HK service (general) Operational
🇲🇽 MX service (general) Operational
🇳🇱 NL service (general) Operational
🇺🇸 US service (general) Operational
Miscellaneous Operational
Denied Party Screening Operational
EU VAT ID Check (Self Monitoring of EU Commission) Operational
Mexico Tax ID Blocklist Operational
Printing from Scope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 8, 2024

No incidents reported today.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024
Performance degradation at German Customs
Resolved - This incident has been resolved.
Sep 3, 10:23 UTC
Investigating - Some Customers has reported performance degradation.

Affected procedures: all
Sep 3, 10:02 UTC
Edec & Passar - Problem with Dokuments / Edec & Passar - Problem mit Dokumenten (Belegen)
Resolved - This incident has been resolved.
Sep 3, 10:03 UTC
Update - Der Bezug der Transitdokumente Passar aus Chartera ist derzeit erschwert.
In dringenden Fällen ist das Notfallverfahren anzuwenden.

It is currently difficult to obtain Passar transit documents from Chartera.
In urgent cases, the emergency procedure must be used.


Kontakt: Service Desk BAZG

Systemverfügbarkeit
Sep 2, 12:22 UTC
Investigating - Edec & Passar - Problem with Dokuments / Edec & Passar - Problem mit Dokumenten (Belegen)
Reduzierte Leistung/ Reduced performance

Please follow this link for updates:
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
Sep 2, 12:02 UTC
Connectivity issues
Postmortem - Read details
Sep 6, 06:59 UTC
Resolved - This incident has been resolved.
Sep 3, 09:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 3, 09:33 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 3, 09:28 UTC
Update - We are continuing to investigate this issue.
Sep 3, 08:41 UTC
Update - We are currently experiencing network issues and are working diligently to resolve them as quickly as possible. Login to Scope, as well as message communication to and from Scope and other services, may be affected.
Sep 3, 07:13 UTC
Update - We are continuing to investigate this issue.
Sep 3, 06:50 UTC
Investigating - Some customers report issues with Scope. You may experience problems connecting to Scope

We are actively investigating the cause of this issue.
Sep 3, 06:14 UTC
Maintenance work at German Customs / Scope-Exit
Completed - The scheduled maintenance has been completed.
Sep 3, 04:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 04:00 UTC
Scheduled - German Customs has announced maintenance work from 03-09-2024 06:00 to 07:00 CET (hh:mm to 04:00 UTC).
Affected procedures: AES, Scope-Exit only !
Masterticket: none
Sep 2, 07:45 UTC
Sep 2, 2024
Infrastructure maintenance
Completed - The scheduled maintenance has been completed.
Sep 2, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 20:00 UTC
Scheduled - We will perform maintenance work on our network infrastructure on 2024-09-02 from 22:00 to 01:00 CEST (20:00 to 23:00 UTC). This could cause a short interruption to our services.
Aug 19, 18:50 UTC
Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.

Aug 29, 2024

No incidents reported.

Aug 28, 2024

No incidents reported.

Aug 27, 2024
HubSpot ticket system major outage
Resolved - This incident has been resolved.
Aug 27, 16:48 UTC
Monitoring - HubSpot is currently unavailable for some users. For updates please see https://status.hubspot.com.
Aug 27, 14:49 UTC
Disruption Info: Passar Production
Resolved - This incident has been resolved.
Aug 27, 13:12 UTC
Identified - The application Passar Produktion is currently unavailable.
Transit openings with Swiss guarantees are not possible at the moment.

The emergency procedure can be applied.
Aug 27, 12:49 UTC
Investigating - The Passar Production application is currently not available. The emergency procedure can be applied.
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
Aug 27, 12:17 UTC
Aug 26, 2024
Issues with Scope
Resolved - This incident has been resolved.
Aug 26, 12:43 UTC
Investigating - Some Scope customers report issues with Scope. You may experience problems with the system performance.
We are currently investigating the issue.
Aug 26, 09:35 UTC
Aug 25, 2024
Issues with Scope
Resolved - This incident has been resolved.
Aug 25, 16:03 UTC
Identified - A fix has been implemented and we assume that Microsoft login via https://scope.riege.com will work again at 16:00 UTC (18:00 CEST).
Aug 25, 12:53 UTC
Update - Login via https://scope.riege.com is still not working. We are continuing to investigate this issue.
Aug 25, 12:17 UTC
Update - We are continuing to investigate this issue.
Aug 25, 11:44 UTC
Investigating - Some Scope customers report issues with Scope. You may experience problems
connecting to Scope.
We are currently investigating the issue.
Aug 25, 11:13 UTC
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