Issues with ATLAS NCTS

Incident Report for Riege Software

Resolved

This incident has been resolved.

Posted Oct 29, 2025 - 11:45 UTC

Update

We have just received the following message from ITZ Bund:
The specialist colleagues are working on the issue.

Posted Oct 29, 2025 - 01:20 UTC

Update

If necessary, the emergency procedure may be used for dispatch declarations.
ITZ Bund have provided the following master ticket number:
INC000007113162

Posted Oct 29, 2025 - 00:37 UTC

Investigating

We are currently experiencing issues with observed as incorrect error messages from German customs in ATLAS NCTS.
These affect arrival notifications and dispatch declarations.
A support ticket has already been opened with the customs service desk, and we are awaiting their response.
We will provide updates as soon as more information becomes available.

Posted Oct 29, 2025 - 00:29 UTC

This incident affected: Customs (🇩🇪 Germany).